Your call flow is a very powerful tool for keeping your patients informed and assisting them in accessing the care they need
You may want to let your patients know what's new or what alternative options there are before they join the queue to speak to you
For example, you can change your greeting or advice prompt to advise patients about the conditions which can be dealt with by a Pharmacist
Editing Prompts
Log in to Surgery Connect - sso.x-onweb.com - with your NHS email address and Surgery Connect password
To manage or edit existing call flows, navigate to the X-flow Console
Don't forget - if you are already logged into a Surgery Connect console, you can navigate to any other console quickly by using the Menu, next to your initials
Or; Click on the arrow in your toolbar to see the hidden icons
Right click on the Surgery Connect Logo and select Launch Consoles. This will open up the selected console in a new window for you
At the top left hand corner click on the Load button
The Load Call Flow window will open, with a list of all of the call flows for your surgery. Select the call flow you want to edit and click Load
Your call flow will now be loaded onto the X-flow Workspace
Changing the Greeting Prompt
Double click on the Welcome Prompt block to open up the editable properties
Select the Audio tab
In the Prompt Text box add your additional wording
Click Save
Any changes you have made to your Prompt Block will be saved
At the top of your call flow you will now see the undeployed version warning
If you are happy with your Prompt Block - Deploy your call flow to make it live
Remember to give this version of your call flow a descriptive name