What can User Reports tell me?
Your staff are essential to the running of your practice and the activity on the phone system. As Surgery Connect is a User based system you are able to obtain detailed and informative data on all staff individually by running the User Reports.
User Calls Overview
Run over specified time period, 1 day upwards
Breaks down key stats for each staff member individually
Click column headers to rearrange the data by the column
User State Timeline
Select either by Group or by individual User
View any period (up to 7 days worth of data at a time)
An interactive, graphical display of staff and their status changes over a given period
User zoom in and out, to see activity at the desired focus point
User Status Overview
View any period, any time frame
For further information on Reports see our collection of guides here, or
access the Surgery Connect Academy Reports and Data Analysis course here