Reports
Reports breakdown and best practice ideas
13 articles
- Reports Console - What's Changed?Discover what's changed with our new and improved telephony reports
- What is the Reports Console? An IntroductionLearn about how to access and navigate our Reports Console to evaluate your data
- Navigating the Reports PortalLearn about how to access and navigate our Reports Console to evaluate your data
- NHS Cloud Based Telephony - FAQSFrequently asked questions regarding the NHS CBT Data Collection
- Service Summary (NEW) - OverviewA comprehensive dashboard providing a high-level view of call volumes, system performance, and active features across the surgery.
- Inbound Call Reports (NEW) - OverviewAn overview of how to use and apply the Inbound Call Reports
- Outbound Call Reports (NEW) - OverviewAn overview of how to use and apply the Outbound Call Reports
- Group Reports - Overview (NEW)An overview of how to use and apply the Group Report
- User Report - Overview (NEW)An overview of how to use and apply the User Report to monitor staff performance and availability.
- SMS Reports - OverviewReports designed to identify where SMS are being sent from and by who.
- Monthly Management ReportThe Monthly Management report is sent out at the beginning of each month.