Overview of the reports available
8 articles
- Service Summary (NEW) - OverviewA comprehensive dashboard providing a high-level view of call volumes, system performance, and active features across the surgery.
- Inbound Call Reports (NEW) - OverviewAn overview of how to use and apply the Inbound Call Reports
- Outbound Call Reports (NEW) - OverviewAn overview of how to use and apply the Outbound Call Reports
- Group Reports - Overview (NEW)An overview of how to use and apply the Group Report
- User Report - Overview (NEW)An overview of how to use and apply the User Report to monitor staff performance and availability.
- Feature Report - Overview (NEW)A guide on how to analyse Check & Cancel, Personal Call Routing and Queue Position Webpage features
- SMS Reports - Overview (NEW)An overview of how to use and apply the SMS reports
- Monthly Management ReportThe Monthly Management report is sent out at the beginning of each month.