Service Settings
The Service Settings is where you decide whether to write patient contact activity back to the patient record with SNOMED code
With Service Settings turned on you can file call activity without having to file the call recording
These settings will sit at the service level where you can switch them on or off for all users of that service
The settings are for Inbound Calls, Outbound Calls and Photos - sent and received
The Service Settings are visible in the SDC but only apply to Phonebar V7 and above
Turn the Setting to On to file activity automatically, NOT STORE FILES
Once you have applied the Settings, all users MUST exit the Phonebar and relaunch it for the update to take effect
If turned on, the textual entries in the patient record will read as follows:
Inbound callInbound call answered by [User Name] [Date] [Time] Calling number - [CLI] Talk Duration - [Call Length]
The SNOMED Code to be written for Inbound Calls is 25691000000103 |
Outbound CallOutbound call made by [UserName] [Date] [Time] Number Dialled Talk Duration - [Call Length] (if 0 it will say "Not Answered")
The SNOMED Code to be written for Outbound Calls is 24671000000101 |
Photo Request SentPhoto request SMS sent by [User Name] [Date] [Time] Sent to - [Mobile Number] or [Email]
The SNOMED Code to be written for a photo request SMS is 279991000000102 |
Photo ReceivedPhoto received by [User Name] [Date] [Time]
The SNOMED Code to be written for a photo received is 257444003 For SystmOne ONLY when a photo is sent by the patient the code written will be CTV3 of X79n4 |
SMSThe SNOMED Code to be written for SMS is 279991000000102 |
Even if the data is written to the patient record, you can still see it in the
Contact History so you can file items from there too