How do I make my call flow Live?
If you have made changes to a current call flow, or created a new call flow you will need to deploy it before you callers will hear those changes
Saving the changes in a block does not make those changes live in your call flow until you have deployed it
This guide will take you through deploying your call flow and how you can return to a previously deployed call flow
Deploying your call flow - making it live
Load Previous - retuning to an earlier deployed version of you call flow
Step by step guide
Deploying your call flow
Create or Load your call flow
You will see the Deploy button at the top right hand side of your workspace. For a live call flow this button will be grey
Make any required changes to your call flow, saving each edited block as you go
When you have made any changes to your call flow the undeployed version warning will display, and the Deploy button will now be green
Test your call flow!
You can test how your call flow works and sounds, and check any changes you have made by using the test number
See our guides on Testing my call flow
When you are happy with your call flow click on the green Deploy button
You will see the Deploy Call Flow pop up
Here you can type a description which can help you identify this call flow and any changes you have made
This is useful if you need to go back to an earlier version of your call flow, for example if you have added in a prompt, which will only be used for a specific time period i.e. a Flu Clinic message
If you are not ready to deploy the call flow at this point, use the Close button, to return and make further changes
Deploy your call flow. Click on the blue Deploy button
You will be notified when the call flow has been successfully deployed
The Deploy button at the top right hand side of your workspace will now be grey and the undeployed version warning will have gone
Load Previous
X-flow allows you to keep previous saved versions of every call flow. This means you can return to a previous deployed version quickly. For example if you have made a temporary change, like adding a time limited information prompt i.e. notice of upcoming Flu Clinics or a Holiday Closure notification
If you save each deployed version with a description of the change made you can re-select any of these deployed versions when required
Load your call flow
If the call flow you are viewing is live you will see the Deploy button at the top right hand side of your workspace. For a live call flow this button will be grey
Once you call flow is loaded you will see all of your workspace functions in the top left hand side
Click on Load Previous
The Load Previously Deployed Version pop up will display
Select your previously deployed call flow and click on Load
To make this call flow live click on the Deploy button, which will be grey, if you haven't made any other changes to the call flow
Or, if you have made changes to your call flow the version warning will display and the Deploy button will be green
You will see the Deploy Call Flow pop up. You will be prompted to add a description to your call flow
If you are not ready to deploy the call flow at this point, use the Close button, to return and make further changes
Deploy your call flow. Click on the blue Deploy button
You will be notified when the call flow has been successfully deployed
The Deploy button at the top right hand side of your workspace will be grey
#xflow #live #deploy #callflow