Coming Soon: This feature is currently in pilot. To register your interest for this feature, please complete this form
Please note: This feature is currently available for EMIS customers only
The report for this feature is located in the Reports Portal, under Feature Reports
From here, you can filter the report to provide the statistics you require
Click on the date filter to choose from a pre-selected time period, or to create a custom date range
To filter the statistics to links sent by a specific User, click on the User filter
You can also filter by Slot Type (the appointment slots from your Clinical System)
And by Appointment Type (Telephone or Face-to-face appointments)
Message Summary
This section of the report provides a breakdown of the following figures:
Sent - the total number of Booking SMS sent over the defined period, and includes both individual and bulk links
Delivered - the number of Sent messages that were reported as delivered
Link Accessed - how many of the Sent messages resulted in the recipient clicking the booking link within the messages
Declined - how many patients declined the invitation (if applicable)
Validation Success - how many of the Sent messages resulted in the patient successfully validating their date of birth
Appointments Booked - the amount of Sent messages that resulted in the patient booking an appointment
The following figures are then displayed daily figures in the bar chart:
Sent
Link accessed
Appointment Booked
To export this data as a CSV file, click the Export button
Message Activity
The Message Activity section of this report provides a breakdown of all of the booking links sent within the specified time period, including both singular and bulk messages
this table provides figures on:
The Date and Time the message was sent
The amount of messages Sent
The amount of messages that Failed to send, if any
The amount of booking links Clicked on
Slot Type (the appointment slots from your Clinical System)
Appointment Type - either Face-to-face or Telephone
Booking Link Expiry
Whether the ability to decline the invitation was given
Message Body
To export this data as a CSV file, click the Export button
To view more information for each message sent, click on the View Detail button to bring up the Individual Message View
Individual Message View
Once you have clicked the View Detail button, the selected message is highlighted in green at the top of the section. Below this, the message by message data is displayed in ascending telephone number order
The following data will be displayed for each message:
Delivery Status: either Successful or Failed
Link Accessed: whether the recipient clicked on the link or not
Declined: whether the patient declined the invitation (if applicable)
DoB Validation: whether the patient successfully validated their DoB or not
Appointment Booked: whether the patient booked an appointment or not
Appointment Booked Date: the date the appointment booking was made
Appointment Details: the Date and Time of the appointment
Appointment Cancelled: whether the patient cancelled their appointment
Appointment Cancelled Date: when this appointment was cancelled (if applicable)
For more information on this feature, including sending Individual and Bulk Booking Links and Patient Experience, see our Help guide Collection here