Surgery Intellect - Softphone

Surgery Intellect, powered by TORTUS, is a voice-enabled AI assistant that uses ambient voice technology (AVT) to listen, transcribe and code consultations in real time

It reduces the cognitive load for GPs and provides accurate, secure documentation. Once a consultation is complete Surgery Intellect can generate Clinical Notes and Letters, and medical codes can be assigned

For both face-to-face appointments and telephone consultations, Surgery Intellect captures and codes Patient interactions so nothing is missed and no time is wasted

Log in to Surgery Connect - sso.x-onweb.com - with your NHS email address and Surgery Connect password

Then select Softphone

Start or accept your call as you normally would via the dialler. Once the call is in progress, click Add Intellect to Call

Once clicked, the consultation opens in the right hand display next to the dialler

Once the call has ended, the transcript will generate and you can complete the consultation using the steps below

Once the Softphone is open, click Start Consultation for Face to face consultation

The consultation will then launch and recording will begin

Pause the dictation at any time by clicking in the red box. To resume recording, click the box again

To change the audio input for the dictation, click on the dropdown next to the microphone icon and select the device you wish to use

Add the Patients name and Date of birth into the relevant fields

You can also add supporting notes to this consultation if required. Add your comments in the Add Context box, and click Finish and generate notes once complete

You can then complete the consultation using the steps below

Once a consultation has been completed, the transcript is generated and you can add supporting comments and medical codes, and generate clinical notes. To begin, add the patient name and date of birth into the relevant fields

The full transcription can be viewed by clicking the Transcription button, and any required comments not mentioned during the call can be added by added Context in the box below it

You can change the style and structure of the Clinical Note by using predefined templates. Once you have made changes, click Regenerate to create a new note

You can also Copy and Edit the content using the buttons located underneath the Clinical Note

Based on the content of the consultation, Surgery Intellect will identify medical codes that may be relevant. Each one displays the code and any observable values, as well as showing the consultation content that prompted the code to be generated

If any of these codes are not required, they can be toggled On or Off against the consultation as desired

You can the generate a letter, if necessary, based off the consultation content. There are three letter templates available:

Once the letter is generated, you can view the content and copy the letter to the clipboard if required

You can also rate the accuracy of the generated letter by using the thumb icons
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Once you're happy with the consultation content, click Complete Consultation

To begin a new dictation, click Start Dictation

Recording will then begin ready to for to start the dictation

Pause the dictation at any time by clicking in the red box. To resume recording, click the box again

To change the audio input for the dictation, click on the dropdown next to the microphone icon and select the device you wish to use

Once you have finished the dictation, click Finish and generate transcription

The transcript will generate. Click in the transcript box to make any edits, if required. Click Copy Transcript to copy the content to the clipboard. To begin a new dictation, click Start new dictation

To view previous dictations, click View dictations

Your dictations are then displayed with the time, status and expiry length

To experience the full power of Surgery Intellect, powered by TORTUS, download the Phonebar

Consultations can be assigned to patients within the Clinical System, and saved to Surgery Connect in the Patient record for accurate, joined up care