Introduction
Introducing Multilingual Support in Surgery Assist, enabling the translation of over 100 languages for your patients. Strengthen inclusivity, support equitable access and enhance overall patient experience
Surgery Assist now integrates directly with your web browser (such as Chrome, Edge, Safari etc.). By moving away from an "iframe" model to a native webpage integration, your Digital Assistant can now read and translate the deterministic pathways using your browser’s built-in translation tools
Please note - Translation is currently restricted to deterministic flows (signposting, menu options). Dynamic AI translation is coming in the near future
Implementation
You will be required to update the current Surgery Assist iframe link on your website to an inline link that we will provide you. If you do not have direct access to your website yourself, you will need to contact your website provider to replace it
Controls
Language Translation can be turned off at any time if you decide you no longer want this feature or you would like to pause it, just reach out to our Customer Success Team ([email protected])
A message will be implemented in the banner of your Digital Assistant to inform patients about the accuracy of browser translation and if they have any queries to contact the surgery directly
Due to translation currently only being available for the deterministic flows of the Digital Assistant, controls are in place if a user attempts to type a question in any language other than English, they will receive a message in their browser's native language to use the determined flows or contact the surgery
User Experience
Patients can change the language through their browser settings or via the surgery website's existing accessibility options. Once a language is selected, the Digital Assistant's content will update automatically and dynamically without needing to refresh the screen
Currently, the translation applies to the deterministic (Non-AI) flows. This includes:
Menu options
Signposting instructions
Fixed assets and bot flow content
Note: AI-driven content, such as FAQ responses, is currently under review for future updates
It's important to note that Google Chrome and Microsoft Edge allow for "sticky" automatic translation, the browser remembers your preference and translates every page automatically
Whereas Safari and Samsung Internet typically require patients to manually activate the translation for each new page or session
Reporting
Within the Surgery Insights dashboard, there will be the ability to view statistics on language translation. You will be able to see what languages patients have used and the flows they have followed