Surgery Insights is a chargeable product, register your interest here
The welcome page displays a high-level overview of your surgery's performance by benchmarking clinical KPIs such as DNA rates and missed calls, against national averages and provides a snapshot of patient satisfaction and digital engagement
What you can Measure
Operational KPIs: Measures "Did Not Attend" (DNA) rates, missed call percentages, and online consultation volumes against national averages
Digital Engagement: Monitors chatbot usage and the percentage of patients registered to the practice
Activity Trends: A central visual showing the monthly balance between phone calls, digital consultations, and physical appointments
Workforce & Growth: Tracks clinical and admin staffing levels (FTE) alongside total patient registration trends
Patient Feedback: Displays a breakdown of the GP Patient Survey to gauge overall satisfaction