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The Activity Summary tab provides a deep dive into your practice's total workload and staffing levels over the year. It allows you to switch between visual trends and raw data to compare demand against capacity
What you can Measure
Standardised Benchmarks: The top row calculates activity "per 1,000 patients." This allows you to compare your surgery's appointment, call, and digital consultation volumes directly against national averages
Activity Mix: The stacked bar charts show the factors of your practice's workload, breaking down how many requests are coming in via phone calls, online forms, chatbot chats, and the NHS App
Visual with Staff: This view overlays staffing levels (FTE for GPs, Nurses, and Admin) directly onto the workload chart. It helps identify if peaks in patient demand (the bars) are being met with adequate staff coverage (the lines)
Granular Data Table: The table view provides a month-by-month breakdown of every metric, from registered patient growth to specific staff categories