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This dashboard provides a high-level overview of patient engagement and operational efficiency across your online consultation channels. It allows your surgery to visualise workload distribution and time-saving benefits, helping you streamline the triage process
What you can Measure
Channel Utilisation: Compare the popularity of different consultation methods, such as Voice, Web, and Phonebar, to see how patients are choosing to get in touch
Operational Time Gains: Track estimated time saved by the team, providing a clear metric for the efficiency gained through your current digital workflow
Monthly Activity Trends: Identify seasonal peaks or shifts in demand by monitoring consultation volumes across different months and years
Acuity and Triage Flow: Analyse the distribution of clinical urgency using the severity and priority matrix to understand the complexity of the incoming workload
Data Completeness: Monitor the volume of "unassigned" priorities or severities to identify where triage documentation can be improved
Find out more about Omni Consultation Forms here