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This dashboard offers a detailed analysis of clinical workload by benchmarking your surgery’s performance against national NHS standards. It tracks key metrics such as attendance trends (DNAs), appointment lead times, and the balance of care between GPs and the wider clinical team
What you can Measure
National Benchmarks: The cards at the top of the page compare selected surgeries to national average figures for appointments with GPs, did not attend and appointment in 2 weeks
National Categories: The large stacked bar chart categorises work into groups like Clinical Triage, General Consultation, and Planned Procedures. This helps see if your practice is spending more time on reactive acute care or proactive routine management
Attendance Trends: The "Did Not Attend" charts track your DNA rate over time against the national average, helping you spot seasonal spikes where appointment slots might be going to waste
Clinical Staff: The "Number of Appointments with GP or Other Practice Staff" chart illustrates how care is distributed across the workforce. It tracks the balance between appointments handled by GPs versus the wider Team to ensure clinical resources are being used effectively
Proportion View: Reveals how care is delivered, whether Face to Face, by Telephone, or Online. It also shows the split between appointments with GPs versus other practice staff
Booking Lead Times: The "Days Between Booking and Appointment" chart helps identify "same-day" capacity versus pre-booked routine care
Manage appointment booking with our Surgery Led Appointment Booking