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This report tracks the volume and type of online submissions received by your practice. It also displays the resolution pathways of the online requests, helping you understand signposting and workflow effectiveness
What you can Measure
Workload Volume: The Total Online Submissions chart shows the monthly trend of digital requests. A rising bar indicates that more "front door" activity is shifting from the phones to the online system
Benchmarking Performance: The line graph maps your practice directly against the National Average per 1,000 patients
Workload Type: The Proportion of Online Consultation by Type breaks down submissions into Clinical (e.g., medical issues) vs. Admin (e.g., sick notes, GP letters)
Detailed view: The detailed tab displays a pathway analysis and demonstrates how many believe they needed an appointment compared to how many of these appointments were actually needed
Manage your Online Consultations with our Voice Agent