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The Workforce and Patients tab acts as the practice’s "Capacity Planner," analysing whether staffing levels are sufficient to manage patient demand. By analysing your staffing levels, alongside patient growth and national averages, you can make informed decisions about resource allocation and identify opportunities to shift staff focus toward proactive care and QOF outcomes
What you can Measure
Efficiency Benchmarking: By looking at Patients per Admin FTE, the practice can gauge how the administrative team is working compared to national standards and whether digital tools are successfully allowing the practice to manage more patients with the same staff
Workforce Ratio (FTE): The dashboard calculates the Patients per GP FTE. This is a vital metric for safety and workload if this number climbs too high, it indicates a need for more clinical staff
Staff Composition: The Workforce FTE and Headcount charts break the team down by role (GPs, Nurses, Direct Patient Care, and Admin)
Patient Growth Trends: The Patients View tracks the total list size over the year. It specifically highlights the Patients 13 Plus, which is useful for digital health strategies, as this is the primary demographic eligible for app and online service
Demand vs. Staffing Trends: Tracks staffing levels month-on-month alongside patient registration growth. This allows you to identify if "peaks" in patient demand are being supported by adequate staff coverage or if certain roles are becoming overstretched
Reduce staff admin by using our Voice Agent to enable patients to complete their consultation forms over the phone