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The GP Patient Survey report delivers direct, annual feedback from your patients regarding their experience of access, the quality of care received, and overall satisfaction with the practice
What you can Measure
Accessibility by Channel: This section breaks down how "easy" or "difficult" patients find it to reach the surgery via Phone, Website, and the NHS App. This is crucial for identifying if one specific channel is causing patient frustration (e.g., lower scores for phone contact compared to the app)
Reception & Admin Impact: A dedicated chart measures how helpful patients find Reception/Admin. This helps balance the data in the "Telephony" tab, even if wait times are long, high "helpfulness" scores suggest the staff are managing those interactions well
Patient Behaviour: The "Last Contact" and "Online Services Used" sections show how patients are actually choosing to interact. It tracks usage of online forms, test result lookups, and medical record views, confirming if patients are embracing the digital tools
Yearly Trends: The Yearly View allows you to track your surgery's improvements or declines over time