Can everyone in a Group get quick access to the Group Voicemail?
You can create a Generic User for a Group so that everyone in the Group can receive the voicemail notification email and access the group voicemail using one Administrator PIN
This is often used if you have a team that manage one email inbox
This guide will show you how to create a new Generic User, where you can find the voicemail pin, how to assign the generic user to your group and add email notifications;
Adding a Generic User
Log in to Surgery Connect - sso.x-onweb.com - with your NHS email address and Surgery Connect password
Select the Service Delivery Console
Navigate to the User list in the Service Delivery Console
Click the Add New User button
Complete the required fields in the Add New User window User Details tab
NOTE: This User is a dummy user, so it does not need a short dial and the voicemail will be off (the voicemail will be managed by the group in x-flow), but if you have a group email address this can be used here
When you are happy with the User details Save User
Identifying the Group Voicemail Pin
Your Generic User will have its own Authentication PIN
Navigate to the Configuration Console
Select Users from the menu on the left hand side
Once you have navigated to the Users area the User table will display
Use the Name Search box to search for the User
Click the pen icon on the required User to view and edit the profile
The Editing Users window will open on the General tab
The Users Voicemail Pin is the Authentication PIN
Note: You can also use this pin to customise your voicemail greeting. See our guides on Voicemail
Assigning the Generic User to your Group
From the Configuration Console, select Groups from the menu on the left hand side
Once you have navigated to the Groups area the Groups table will display
Find your Group either by using the Name search or by scrolling through the Group table
Click to Edit your selected Group
Under the General tab you will see the Group Administrator dropdown
Select your new Generic User as the Administrator
The Reception Generic User's Activation PIN will now be the voicemail PIN for the reception group
Click Save
Setting the Group Voicemail Options
If you want all voicemail notification emails to go to one group email you need to change the voicemail notification settings for that group
When you are editing your Group through the Configuration Console navigate to the Voicemail tab
Select Notify group administrator only from the Group Voicemail dropdown
The email you set for the Generic User will now be the email that receives all voicemail email notifications
Remember to Save your changes
