How do I create a room extension/generic user?
The handsets installed will not have an extension number of their own
If a handset is in a room where Users will not log in as themselves, for example in a Staff Room, a dummy (generic) User can be created so that you can call the handset directly, once the Generic User is logged in
Step by step guide
Assigning a Generic User
Navigate to the Extension list in the Service Delivery Console
Click the blue Edit button in the row of the Extension you want to change
You can now change the Extension’s Name/Location and Permitted Users directly in the Extension table
Click the blue Assign Generic User button
This will automatically create a User, allocate an internal short dial number and make the new User the only Permitted User on the handset
The changes will be saved automatically and you will see the green Success or a red Error message at the top of the screen
Any issues will be detailed in the Error pop ups
This will allocate a 5 digit number
You can then edit the Generic User’s details in the User list to change the short dial allocated if needed, to fit within your number range
Changing the Generic Users Short dial
Navigate to the User list in the Service Delivery Console
You can search for your new generic user or scroll through the User list
Click the blue Edit button in the row of the User you want to change
The Edit User window will open
In the User Details tab you can change the User’s Name, Email address, Short Dial or Role (User Permission Level)
Change the Short Dial by typing into the box
Click the Save User button to save the changes, or the grey cancel button to stop editing the user
You will see a green Success, a red Error or a yellow Warning message at the top of the screen | |
Any issues will be detailed in the Warning or Error pop ups
Correct any errors in the User table and click the tick to save |
Removing the Extension Login Button
Once you have created your Generic User, it is best practice to remove the Login Button from the extension, this means that the handset and the Short Dial connected to it, can not be disconnected/logged out
Log In to the handset as the Generic User
Navigate to the Configuration Console
To the left of the Configuration Console you will see the menu. Select Extensions
To the right of the menu you will now see a full list of your named extensions (desk phones)
The extensions will be listed alphabetically, scroll down the screen until you find the extension you are looking for, or type into the search bar
Click on the edit button to open all of the configurable aspects you have for that extension
The Editing extension window will open. Click on the Buttons tab
You will see an image of your handset showing the available buttons you can customise. The login button is normally one of your Line keys (hard keys)
Click in the drop down box and select Not Set
Click Save
You will be notified that the device has been updated
