Routing Block

The Routing block is used to identify the different call routes set by a practice

Updated over a week ago

Routing Block

The X-flow Routing Block can be added to your call flows to allow surgeries to route specific patient numbers

The Routing block is used to configure the different call routes set by a practice

This guide will take you through the Call Routing Block and how to add it to a call flow

Adding Call Routing to a Call Flow


Step-by-step guide


Step 1:

Drag and drop the Routing icon onto the X-flow workspace


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Step 2:

Place the routing block into the desired space of your call flow

Step 3:

Double-click the block to open up the Routing Properties. Click on the Properties tab to name your Routing Block and give it a meaningful description

Step 4:

Click on the Number List tab to manage the numbers you wish to route

For further details please see our Guide on how to Create Personalised Call Routing

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