Our billing platform allows you to access your monthly invoices and view your monthly charges
The secure login provides peace of mind and from the platform, you can view and download your invoices, review your payment details and run billing reports
Logging in
You will receive an email from invoices@x-on.co.uk. If you do not receive an automated email inviting you to login please email accounts@x-on.co.uk to request your login
Click on the link in the email to access your Billing Portal
Your Username is the Reference Number in the email subject
The first time you login you will need to click on I don't know my password
Create your own password
You might want to pin your Billing Portal Login screen to your favourites bar
Summary Page
Your Bill Summary will detail your account name, account number, invoice number, invoice date and a summary of all charges
When viewing invoices in the portal, the date in the Invoice Date field is the date of the current invoice, even though the Invoice name in the drop-down refers to the previous month.
Where you see (Unbilled) in the Invoice name drop-down, this relates to the current month's charges. In the above example, May 2024 (Unbilled) refers to June's rental charges.
All rental charges are billed a month in advance and any call charges incurred during the month are billed in the following month.
View Invoices
On the Bill Summary page click on the billing drop-down and select the invoice you wish to view
Invoices are stored on a 6 month rolling basis so don't forget to update your business processes to ensure you download them regularly
Itemisation and Service Charges
You can view any charges for calls and SMS outside your bundle
Call charges are viewable by call type and can be filtered by CLI
NOTE: calls are listed even if there is no charge against them
Once you have selected your date from the Portal
You can filter by CLI, Call Type or Destination/Destination Type and more, click on the down arrow in the title box
You can select to look at call types such as Inbound (see definitions below)
The Call Report will show the title of the data you have selected
You can Export each call type into a spreadsheet to manipulate as required
Call Types and definitions
The following call types are Non-Chargeable
Inbound Geographic (Inbound calls)
Local (outbound calls to local numbers)
National (outbound calls to National numbers)
Non-Geographic (National outbound calls, e.g. 03)
UK mobiles (calls to UK mobile numbers, e.g. 07*********)
Non-Geographic calls also include WiFi Services & Voice Services
The following call types are Chargeable
Non Geographic (National outbound calls, e.g. 0844/0845/087/090/118)
These calls will be listed as Non Geographical Service Charge Price Point calls
SMS charges are listed here
See our Guide on SMS charges here
Payment Details
Your payment details are listed in the in the Customer Area
Billing Reports
You can run standard reports on your billing
NOTE: The Billing Portal reports are your call charges, not your call reports. To access call reports please log in to your Report Portal