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Billing Portal

Your monthly invoices from X-on Health are available to view via an online portal

Updated over a week ago

Our billing platform allows you to access your monthly invoices and view your monthly charges

The secure login provides peace of mind and from the platform, you can view and download your invoices, review your payment details and run billing reports

Logging in

You will receive an email from invoices@x-on.co.uk. If you do not receive an automated email inviting you to login please email accounts@x-on.co.uk to request your login

Click on the link in the email to access your Billing Portal

Your Username is the Reference Number in the email subject

The first time you login you will need to click on I don't know my password

Create your own password

You might want to pin your Billing Portal Login screen to your favourites bar

Summary Page

Your Bill Summary will detail your account name, account number, invoice number, invoice date and a summary of all charges

When viewing invoices in the portal, the date in the Invoice Date field is the date of the current invoice, even though the Invoice name in the drop-down refers to the previous month.

Where you see (Unbilled) in the Invoice name drop-down, this relates to the current month's charges. In the above example, May 2024 (Unbilled) refers to June's rental charges.

All rental charges are billed a month in advance and any call charges incurred during the month are billed in the following month.

View Invoices

On the Bill Summary page click on the billing drop-down and select the invoice you wish to view

Invoices are stored on a 6 month rolling basis so don't forget to update your business processes to ensure you download them regularly

Itemisation and Service Charges

You can view any charges for calls and SMS outside your bundle

Call charges are viewable by call type and can be filtered by CLI

NOTE: calls are listed even if there is no charge against them

Once you have selected your date from the Portal

You can filter by CLI, Call Type or Destination/Destination Type and more, click on the down arrow in the title box

You can select to look at call types such as Inbound (see definitions below)

The Call Report will show the title of the data you have selected

You can Export each call type into a spreadsheet to manipulate as required

Call Types and definitions

The following call types are Non-Chargeable

  • Inbound Geographic (Inbound calls)

  • Local (outbound calls to local numbers)

  • National (outbound calls to National numbers)

  • Non-Geographic (National outbound calls, e.g. 03)

  • UK mobiles (calls to UK mobile numbers, e.g. 07*********)

Non-Geographic calls also include WiFi Services & Voice Services

The following call types are Chargeable

  • Non Geographic (National outbound calls, e.g. 0844/0845/087/090/118)

These calls will be listed as Non Geographical Service Charge Price Point calls

SMS charges are listed here

See our Guide on SMS charges here

Payment Details

Your payment details are listed in the in the Customer Area

Billing Reports

You can run standard reports on your billing

NOTE: The Billing Portal reports are your call charges, not your call reports. To access call reports please log in to your Report Portal

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