Our billing platform allows you to access your monthly invoices and view your monthly charges

The secure login provides peace of mind and from the platform, you can view and download your invoices, review your payment details and run billing reports

You will receive an email from invoices@x-on.co.uk. If you do not receive an automated email inviting you to login please email accounts@x-on.co.uk to request your login

Click on the link in the email to access your Billing Portal

Your Username is the Reference Number in the email subject

The first time you login you will need to click on I don't know my password

Create your own password

Your Bill Summary will detail your account name, account number, invoice number, invoice date and a summary of all charges

On the Bill Summary page click on the billing drop-down and select the invoice you wish to view

You can view any charges for calls and SMS outside your bundle

Call charges are viewable by call type and can be filtered by CLI

NOTE: calls are listed even if there is no charge against them

Once you have selected your date from the Portal

You can filter by CLI, Call Type or Destination/Destination Type and more, click on the down arrow in the title box

You can select to look at call types such as Inbound (see definitions below)

The Call Report will show the title of the data you have selected

You can Export each call type into a spreadsheet to manipulate as required

When you access your Billing Portal, you will see charges pertaining to unbilled charges - please note that you should NOT pay this amount

The amount shown will be included in the next invoice to be issues, usually early in the following month. Your monthly rental amount (e.g. Surgery Connect licenses) is unlikely to change from month to month, but call charges are collated throughout the month, so the amount cannot be confirmed until the invoice is issued

If you want to check the amount to be paid for charges that have been billed, you have two options:

Hover over Billing in the menu bar and select Invoices. From here, click on View and a PDF of that invoice will be generated. Invoices will have a bill period for the previous month - this is because the invoice includes any applicable call charges for the month prior. We will rental charges in advance so if you want to check these you will need to go by the invoice date rather than the bill period

OR

Click on the dropdown menu against Invoice on the right and select the month that you wish to check. From here, the invoice summary information is displayed. The dropdown always shows a date of 1st of the month in the dropdown menu with the actual invoice date shown just above it

The following call types are Non-Chargeable

The following call types are Chargeable

Your payment details are listed in the in the Customer Area

You can run standard reports on your billing