User Training
T31 Deskphone | The Phonebar |
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The full session covers;
Help & Support
Step by step guide
Full Training Video
An Introduction to Surgery Connect
Cloud telephony - Differences and Benefits
Line Capacity
No engaged tone and no limit to queuing for patients
No capacity limit on outbound call
Visibility
Real-time view of which staff are active and their current status
Real-time view of call traffic and efficiency statistics
Call Recordings
All inbound and outbound calls recorded regardless of device used
Video Calling
Switch from audio to video call in call
Flexible working
Staff can easily work remotely
Staff can be located anywhere in the practice
Users NOT Phones
It doesn't matter where people are located when you want to contact them
It doesn't matter which device people are active on when you want to contact them
T31 Deskphone
Logging In
Using a Headset
Answering Calls
Going DO NOT DISTURB
Hold/Resume
Transfer/Return
Pause Recording
3rd Party Conference Call
Logging Out
The Phonebar
An Introduction to the Phonebar
Accessing the Phonebar
Phonebar Icons and phone controls
Clinical Integration
Settings
Active Patient
Appointments List
Making a Call
Answering a Call
Patient Communications via Active Patient
Photo Requests
Filing Patient Communication
Logging Out
Accessing Surgery Connect Consoles
Additional Resources