Or access it via the User Menu

Calls are displayed in the item list on the left hand side of this tab. The following call information is displayed both in the item list and at the top of the right hand side of the tab once an item is selected:

Once selected the following information will also be displayed on the right hand side, along with the option to listen to the call recording if applicable:

For calls that were unanswered or missed only the Direction, Outcome and Type are displayed

When a voicemail is left, a play icon is displayed next to the Call Outcome. Clicking this will open up and auto-play the voicemail from within the Voicemail Tab

You can filter calls within this tab to easily locate specific items by clicking on the filter icon

Calls can then be filtered by the following states:

Items can be selected and cleared by clicking on the filter. Selecting a filter turns the item blue, and once cleared this returns to standard

You can select multiple filters but when one item is selected, items that are then not filterable become disabled. For example, when Missed calls is selected, the filter for Outbound Calls cannot also be chosen - as there is no way an outbound call could be classed as missed

Clicking the Date Selector presents a selection of time frames to choose from, as well as the option to create your own Custom Range

When a call is listed from a number that hasn't been saved as a contact in the directory, the Add to Directory icon is displayed. From here, the number can be added to a new directory entry

When the icon is clicked, the Add to Central Directory modal is opened

The number will be prepopulated into the Phone or Mobile field, depending on the number type. You can then add the following fields:

The Photos Window is split into 2 columns; Received and Requests

In either the Received or Requests Tabs users can see the patient details when the message is selected

To select an individual message click on the box next to the entry in the Communications window

Or, you can Select All via the tick box

Each entry needs to be clicked on to open the details in the right hand side

When first opening the Communications window and there are no messages (either new or accessed) we will show the message You have no messages under the Received tab

When you first open the Communications window and there are messages available but no message has been chosen, we will display You have no message selected

When the patient submits the photo the nominated recipient will be notified. This will either be a dot on their Phonebar Communications window icon

Or, via a notification dot in the User Menu

Any photos not yet read/actioned will have an orange notification dot next to them

When you select the Received tab from the left hand menu there will be a list of photos that have been submitted to you

Click on the box to open the message details, the message will turn blue and the details will be displayed on the right

In the right hand window you will see details of when the photo was sent (date and time) and how long it will remain available, along with the Name and Date of Birth of the patient who submitted the photo(s)

Below that, in green, you will see the details of the photo request which initiated the response; date, time, number request sent to, name of requester and any additional comments around the request

You may receive one photo or multiple photos from the patient

If an image is old you will see a warning

Select the image by clicking in the tick box and click View Image to view the photo(s)

The photo will open on the screen

When viewing the image you can zoom and rotate the photo

If there are multiple images to view you can scroll using the left and right arrows, no need to close one image and select another

Click the X in the top right hand corner to close the image

From this window you can select the photos you wish to Delete or File to Record

In the unlikely event that a photo cannot be filed, you will receive an appropriate warning message

When you select the Requests tab from the left hand menu there will be a list of Photo Requests that have not yet received a response

These will be listed by the patient's clinical integration number (not NHS number)

When you select a request to view it will turn blue and you will see the request details on the right hand side

If the Photo Request has expired, a red triangle warning appear will appear next to it. (These expired messages will be available for 28 days)

The Voicemail area within the Communications Window is split into two tabs; User and Group Voicemails. New Voicemails are indicated by an orange notification dot

The Search box allows you to search for Voicemails by Name, Number and group Voicemail box (if on Group view)

Selecting a message highlights it in blue, and displays the following information on the right hand display:

A media player is also displayed which allows you to pause and resume the message and adjust the volume levels

The option to Delete and Save individual voicemails is also displayed on the right. Saved Voicemails are indicated by the Saved icon to the right of the message

When deleting a Voicemail, the following warning popup displays. Once an item is deleted, it will disappear from the inbox

To Delete or Save voicemails in bulk, you will need to select these via the tick boxes on the left hand panel and select the Delete/Save icons