From the Communication Window, you can see outstanding photo requests you have sent to patients and any photos you have received

Once you have opened the details of the message you can View image, Delete or File to Record

This guide will take you through how to view requests and photos received and file photos

Or access it via the User Menu

The Photos Window is split into 2 columns; Received and Requests

In either the Received or Requests Tabs users can see the patient details when the message is selected

To select an individual message click on the box next to the entry in the Communications window

Or, you can Select All via the tick box

Each entry needs to be clicked on to open the details in the right hand side

When first opening the Communications window and there are no messages (either new or accessed) we will show the message You have no messages under the Received tab

When you first open the Communications window and there are messages available but no message has been chosen, we will display You have no message selected

When the patient submits the photo the nominated recipient will be notified. This will either be a dot on their Phonebar Communications window icon

Or, via a notification dot in the User Menu

Any photos not yet read/actioned will have an orange notification dot next to them

When you select the Received tab from the left hand menu there will be a list of photos that have been submitted to you

Click on the box to open the message details, the message will turn blue and the details will be displayed on the right

In the right hand window you will see details of when the photo was sent (date and time) and how long it will remain available, along with the Name and Date of Birth of the patient who submitted the photo(s)

Below that, in green, you will see the details of the photo request which initiated the response; date, time, number request sent to, name of requester and any additional comments around the request

You may receive one photo or multiple photos from the patient

If an image is old you will see a warning

Select the image by clicking in the tick box and click View Image to view the photo(s)

The photo will open on the screen

When viewing the image you can zoom and rotate the photo

If there are multiple images to view you can scroll using the left and right arrows, no need to close one image and select another

Click the X in the top right hand corner to close the image

From this window you can select the photos you wish to Delete or File to Record

In the unlikely event that a photo cannot be filed, you will receive an appropriate warning message

When you select the Requests tab from the left hand menu there will be a list of Photo Requests that have not yet received a response

These will be listed by the patient's clinical integration number (not NHS number)

When you select a request to view it will turn blue and you will see the request details on the right hand side

If the Photo Request has expired, a red triangle warning appear will appear next to it. (These expired messages will be available for 28 days)

The Voicemail area within the Communications Window is split into two tabs; User and Group Voicemails. New Voicemails are indicated by an orange notification dot

The Search box allows you to search for Voicemails by Name, Number and group Voicemail box (if on Group view)

Selecting a message highlights it in blue, and displays the following information on the right hand display:

A media player is also displayed which allows you to pause and resume the message and adjust the volume levels

The option to Delete and Save individual voicemails is also displayed on the right. Saved Voicemails are indicated by the Saved icon to the right of the message

When deleting a Voicemail, the following warning popup displays. Once an item is deleted, it will disappear from the inbox

To Delete or Save voicemails in bulk, you will need to select these via the tick boxes on the left hand panel and select the Delete/Save icons