Phonebar
Integrate directly with your clinical system, make and receive internal/external calls, video calls, send SMS and photo requests
27 articles
Phonebar Introduction
A brief introduction to the Phonebar, its features and how to use it
- An Introduction to the PhonebarWhat is the Phonebar?
- Phonebar Prompt CardA quick visual guide to using the Phonebar. PRINTABLE RESOURCE
- Phonebar - The BasicsNavigating the Phonebar
- Medicus Integrated Phonebar - The BasicsNavigating the Phonebar with Medicus Integration
- Non-Integrated Phonebar - The BasicsNavigating the Non-Integrated Phonebar
Phonebar Installation and Set Up
How to install the Phonebar and manage your settings
- EMIS Web Phonebar InstallationA full guide to installing and setting up your Phonebar for EMIS Web
- SystmOne Phonebar InstallationA full guide to installing and setting up your Phonebar for SystmOne
- Medicus Phonebar InstallationA full guide to installing and setting up your Phonebar for Medicus
- Settings and PreferencesEach user can change the settings and application preferences to suit them.
- Setting your password for the first timeGetting started
- Upgrading the PhonebarHow to upgrade your Phonebar to the latest version
- Gateway App (SystmOne)Downloading and installing the Gateway Application for SystmOne practices
Using the Phonebar
Full guides on calling, messaging and clinical integration features
- Voice CallsThe Phonebar brings powerful communication tools to your desktop. There are several ways you can make a call
- Video CallsYou can make a video call when calling a mobile number (smartphone) via the Phonebar when device is set to softphone.
- SMS MessagesYou can send an SMS to a patient, using templates, NHS conditions or bespoke SMS and file them onto their clinical record using the Phonebar
- Communications WindowThe Communications window gives visibility of Voicemails, photo requests sent and photos received
- Photo Requests and Photos ReceivedYou can send a photo request to a patient, receive photos, view and file them to their clinical record using the Phonebar
- AppointmentsAppointments allows clinical staff to view their appointment lists and contact the patients directly
- Active PatientActive Patient offers you single click communication options with the patient you have open in your clinical system.
- In Call Features - SoftphoneThe Phonebar allows access for all telephony functionality to be controlled from the PC screen, depending on your selected call device
- Contact HistoryContact History is used to access your patient contact and file them to their clinical record and Call History is personal contact history
- CLI Settings for Phonebar usersThis guide assists Supervisors in managing which numbers are visible for users to choose to dial out from via the Phonebar menu
- Service Control WindowAccessing your Stat Boxes and Calendars via the Phonebar
- Technical Specifications - PhonebarTechnical Information for IT Teams
- Patient ExperienceWhat the patient sees or hears when they access Surgery Connect features
- Phonebar DiagnosticsIf your Phonebar is not working as you would expect you can send us a diagnostics report.
- SystmOne no site IDAdd your site ID to SystmOne