All Collections
Phonebar
Advanced Tips
Patient Experience
Patient Experience

What the patient sees when they receive a photo request or video call request.

Updated over a week ago

When I send out a request what does the patient see?

When you send out a photo request or a video call request the patient will receive a text message, and then they will be guided through the process

Step by step guide

Photo Request

Photo requests can be sent to the patient from the Active Patient window or through Appointments

See our guide on Photo Requests and Photos

  1. The patient will receive a text message/email from the surgery stating that the GP has requested a photo

    There will be a link in the body of the message that the patient needs to click on

    Note: They do not need to download an app

  2. A window will open, asking for them to confirm their date of birth

  3. They must enter this correctly to proceed NEXT

  4. Once this is confirmed as correct, the Photo request window will open

    This window includes general guidance for the patient

    The patient can upload up to 10 photos or 15MB

  5. To start uploading the patient must click on CHOOSE PHOTOS

  6. The patient can choose whether to select a photo from their gallery or take a new photo using their mobile phone/tablet camera

    Selecting Camera will open the camera for the patient to take a new photo

    Selecting Files will allow the patient to select previous photo/s from their gallery

  7. Once they have chosen their action, the patient will see a list of guidance notes on acceptable and unacceptable photos

    They can also click on a link to see tips for good photos

  8. Once the photo/s have been taken or selected they will appear in the screen

    They can ADD COMMENT to each photo or delete the photo from here

  9. When the patient is ready they need to click AGREE & SEND PHOTOS

  10. Finally they will receive a notification when the photo/s have been sent

Back to top

Video Call Request

Video call requests can be sent out directly to the patient or you can convert a voice call to a video call if you are using the softphone as your call device

See our guide on Making a Video Call

  1. The patient will receive a text message/email from the surgery stating that the GP has requested a video call

    There will be a link in the body of the message that the patient needs to click on

    Note: They do not need to download an app

  2. A window will open with some guidance notes and a Start Video Call button

    If you are converting a voice call to a video call, the voice call will continue until the patient clicks on the Start Video Call button

    NOTE: They will temporarily lose audio with the GP whilst the call converts to a video call

  3. Once the GP answers the incoming video call both parties will appear on the screen, the patient will take up the majority of the screen and the GP will appear in the bottom right corner

    iPhone

    Android

Back to top

Did this answer your question?