Gateway App (SystmOne)

Due to the integration requirements of TPP all third-party solutions, such as Surgery Connect, must connect to a physical computer running at the site. This computer is referred to as the "Gateway PC" by TPP, and must be switched on and logged into SystmOne so that services are able to sync data

The connection between Surgery Connect and SystmOne is powered by the Gateway Application, which will need to be downloaded onto the Gateway PC by all SystmOne sites wishing to use features such as Check and Cancel and Omni Consultation Forms

A Gateway PC is a designated PC within your practice/site that is permanently logged into SystmOne. It acts as a bridge between third-party applications (such as Surgery Connect) and SystmOne, facilitating data exchange and integration

You should already have a Gateway PC at your site. If you have any questions or concerns regarding accessing this, the IT contact for your site should be able to assist you

The Gateway PC must always be switched on and logged into SystmOne. Ideally this should be located in a server room or back office and not used by end-users

Without the Gateway Application running on the Gateway PC, Surgery Connect cannot connect to SystmOne

If your Gateway PC must be used by multiple Users, the Gateway Application will need to be downloaded for each one in order for the connection to remain in place. Please note that each User logging in will need to have Supervisor permissions in order to connect to the application

If another user needs to log in, they should lock the session or use 'Switch User' in the Gateway PC's instance of SystmOne rather than fully logging out. A restart may be required when changing the designated Gateway PC

You should already have a Gateway User created and logged into the Gateway instance of SystmOne on the Gateway PC

This User will need to have the following SystmOne Access Rights:

If you have not got a Gateway User set up, follow the below steps to do this

Click Setup on the SystmOne toolbar and then select User & Policy and Staff & Organisation Setup

Click on New Staff

Add in the new User’s name. This is chosen by you, and is a means to identify the Gateway User easily. Click ok to continue

Under Global Settings it should autofill in the User’s name, organisation details, User logon name and Smartcard ID

Click Local Settings. Under Employment Role, select Admin/Clinical Support Access Role

Click Local Access Rights and select the following access rights:

Click OK to create the User Account

This User will then need to be logged into the SystmOne Gateway Application

You will need to be logged into the Surgery Connect SSO - sso.x-onweb.com - with a Supervisor profile on your Gateway PC before you download the Gateway Application

Download the Gateway Application onto to your Gateway PC using the below link

Once the Gateway Application has been downloaded and opened, you will be prompted to select your Gateway Mode

Select SystmOne

Once you have selected, you will need to check that the clinical system is open and you are logged in. Tick the box to confirm this, then click Authenticate

A device approval popup will open in SystmOne. The software will appear as Surgery Connect. Click Approve to continue

You will then need to enter a Device Name. Once you're happy with the name, click Ok

You will then be presented with the below screen within the Gateway Application and prompted to authenticate with an X-on Health account. To do this, click the link provided to you or scan the QR code with your phone

You will then be redirected to the Service Delivery Console, where you will be prompted to enter the code provided to you in the previous step. Click Proceed to continue

Once this has been entered, you will see a success notification at the top right of your screen

Once you have successfully entered the code, the Gateway Application will show that you are Connected to SystmOne