How do I make video calls from the Phonebar?
Video calls can be made to a patient from the Phonebar. To make a video call you must be using the softphone as your call device and you must send the video call request to a smartphone
You can video call directly from the Phonebar dialler, video call from the Active Patient window, and video call from Appointments
This guide will explain how to initiate a video call with a patient
Step by step guide
Before you start
Click on the dialler icon to expand the Phonebar and make sure you have the Softphone selected as your device
Making a video call from the Phonebar dialler
Click into the Enter phone number box and dial the patient's mobile number. You can either use copy & paste or type the number using your keypad
Click on the video icon to initiate the call, it will immediately open up a video call window. The meeting invite SMS will be sent automatically to the patient
Before entering a video call you can manage your video call settings by clicking on the Settings (cog) icon. Here you can manage your audio and video settings and apply visual effects
Click Join Meeting to start the video call
The in-call window will then appear. Once in the meeting, you can copy the invite link if you need to invite additional participants to the video call
Once the patient clicks on the link and requests to be let into the meeting, the GP will see the patient knocking and let them in for the call to take place
Alternatively, you can send a message to the patient if you are not ready to start the call
When you are ready click Let in, the patient will appear on the screen
When you are ready to end the call, click the Leave button. This will end the call for all participants
Making a video call from the Active Patient
Click on the video call icon, this will automatically select the mobile number associated with the active patient
By clicking directly on the Video Call icon the invitation to the video meeting will be sent to the mobile number listed for that patient
Or, hover over the Video Call icon for the active patient, click on the number in the list or type an alternative number into the box and then click the Video Call icon
It will immediately open up a video call window. The meeting invite SMS will be sent automatically to the patient
Click Join Meeting to start the video call
The in-call window will then appear. Once in the meeting, you can copy the invite link if you need to invite additional participants to the video call
Once the patient clicks on the link and requests to be let into the meeting, the GP will see the patient knocking and let them in for the call to take place
Alternatively, you can send a message to the patient if you are not ready to start the call
When you are ready click Let in, the patient will appear on the screen
When you are ready to end the call, click the Leave button. This will end the call for all participants
Making a video call from Appointments
Click on the video call icon, this will automatically select the mobile number associated with the active patient
By clicking directly on the Video Call icon the invitation to the video meeting will be sent to the mobile number listed for that patient
Or, hover over the Video Call icon for the active patient, click on the number in the list or type an alternative number into the box and then click the Video Call icon
It will immediately open up a video call window. The meeting invite SMS will be sent automatically to the patient
Click Join Meeting to start the video call
The in-call window will then appear. Once in the meeting, you can copy the invite link if you need to invite additional participants to the video call
Once the patient clicks on the link and requests to be let into the meeting, the GP will see the patient knocking and let them in for the call to take place
Alternatively, you can send a message to the patient if you are not ready to start the call
When you are ready click Let in, the patient will appear on the screen
When you are ready to end the call, click the Leave button. This will end the call for all participants
The patient experience
The patient will automatically receive an SMS with the link to the video call, once the video call has been initiated
There will be a link in the body of the message that the patient needs to click on
They do not need to download an app
When they click the link it will launch the application window, the patient can manage their video call settings before entering the call
The patient will need to click Knock to be asked to be let into the video call
Once you let them in the in-call window will appear. The patient will see the same in -call controls
Once the meeting has ended they will see the below screen to show that the call has finished
