How it works

Supervisors can access and edit their users' details from within the Configuration Console.

All of your Users will display alphabetically or you can use the search function to find a specific user.

The User list will display the Users name, call device, email and if they have additional forwarding numbers on their profile, (for example a mobile or home number).

For access to the full Users profile click on the pen edit icon.

Each tab gives Supervisors access to different areas of the User profile, so they can edit and update them as necessary.

General

Edit User Name
Edit User Email
Authentication Pin
Send email to reset password
Add notes

Numbers

Change CLI settings
Add additional device numbers
Set timings for call behaviour

Missed Calls

Change missed call notification

Groups

Select Group Membership

Wrapup

Edit Wrapup Settings (rest time delay after each answered call)

Voicemail

Edit Voicemail options including voicemail notification

Integration

Set integration preferences at a User level, automatic log in/out and call association

For more in depth information see our further Configuration Console User guides.