Configuration Console
Change some standard configurations setting for Surgery Connect
31 articles
- Configuration Console - Users OverviewSupervisors can access and edit their users' details from within the Configuration Console.
- Adding a personal number to a User ProfileSupervisors can add additional numbers to a User Profile so different devices can be used, for example a mobile number
- User Voicemail ConfigurationVoicemail can be configured for each User. Defaults and notifications can be changed through the Configuration Console
- User Voicemail PINA Voicemail PIN is required for a User/Group who will be accessing their messages via a phone, and to change the outgoing message
- User WrapupSurgery Connect has a standard default Wrapup of 5 seconds. This can be changed for each User through the Configuration Console.
- Configuration Console - Groups OverviewSupervisors can access and edit their users' groups from within the Configuration Console.
- Adding Groups - Configuration ConsoleYou can add new groups for both internal and external calls, and manage the members of the Group through the Configuration Console.
- Adding/Removing Group MembersUsers can be added or removed from Groups through the Configuration Console.
- Active/Inactive Group MembersYou can make a User active or inactive in a group through the Configuration Console.
- Auto Step In - Group ManagementAuto Step In increases Users in Groups to assist during busy periods. Set Auto Step In Users and parameters via the Configuration Console.
- Group User PriorityYou can assign a priority to a User in a Group so that they will receive the Group calls above other Group Members.
- Group Call DistributionThe default call distribution (Longest Idle) can be changed via the Configuration Console.
- Group Queue PriorityThe relative priority of calls for different Groups for the same Users can be changed through the Configuration Console.
- Group Queue SettingsYou can adjust the maximum group queue length and maximum group queue time by editing your group in the Configuration Console.
- Adding CalendarsAdding calendars through the Configuration Console, bank holidays, repeat events and making modes.
- Deleting CalendarsYou can delete a calendar you have made by mistake or if it is no longer required, via the Configuration Console
- Deleting Events from CalendarsYou can delete single and recurring events in your Calendar through the Configuration Console.
- Configuration Console - Directory OverviewThe Directory gives Supervisors access to add, amend and delete entries to the Central Directory (Practice phonebook)
- Adding Single Contacts - DirectorySurgery Connect has a Central Directory where you can add your external contacts, so everyone can access an up to date contact list
- Adding Bulk Contacts - DirectorySurgery Connect has a Central Directory where you can add your external contacts, so everyone can access an up to date contact list.
- Edit/Delete ContactsSurgery Connect has a Central Directory where you can add your external contacts, so everyone can access an up to date contact list.
- Connect to a desk phone - ConfigurationIf your desk phone is not available you may need to associate it to the PC.
- App Pin - Clinical IntegrationAfter the initial installation of Surgery Connects Integration software, during setup of each PC, you will be asked for an App Pin.
- SMS TemplatesYou can create standard SMS templates in the Configuration Console, for everyone to use when sending messages from the practice
- CLI SettingsA CLI is the number displayed to the recipient when making outbound calls, this can be allocated on a user basis.
- Adding recipients to the monthly management report distribution listThe Management Report is a useful overview of how Surgery Connect is working for you. Supervisors can add recipients to receive this
- Configuration Console - Extensions OverviewSupervisors can access and edit their extensions (desk phones) from within the Configuration Console.
- Managing MembersUsers and Groups can be assigned to specific extensions. This helps them log in quickly or restricts that extension to named users only.
- Changing RingtonesInternal ringtones can be changed. You can do this to help you identify different groups.