Surgery Connect Help

How to access the Configuration Console to change Group/Extension/Voicemail defaults, add details to Users and more.

Accessing the Configuration Console

Change some standard configurations setting for Surgery Connect

Configuration Console

The Configuration Console gives Supervisors access to change the default settings in Surgery Connect.

Configuration Console - An Introduction

 Configuration Console - Introduction  

Supervisors can access and edit their users' details from within the Configuration Console.

Configuration Console - Users Overview

Supervisors can add additional numbers to a User Profile so different devices can be used, for example a mobile number

Adding a personal number to a User Profile

Voicemail can be configured for each User. Defaults and notifications can be changed through the Configuration Console.

User Voicemail Configuration

A Voicemail PIN is required for a User/Group who will be accessing their messages via a phone, and to change the outgoing message.

User Voicemail PIN

Surgery Connect has a standard default Wrapup of 5 seconds. This can be changed for each User through the Configuration Console.

User Wrapup

Configuration Console - Users

Supervisors can access and edit their users' groups from within the Configuration Console.

Configuration Console - Groups Overview

You can add new groups for both internal and external calls, and manage the members of the Group through the Configuration Console.

Adding Groups - Configuration Console

Users can be added or removed from Groups through the Configuration Console.

Adding/Removing Group Members

You can make a User active or inactive in a group through the Configuration Console.

Active/Inactive Group Members

Auto Step In increases Users in Groups to assist during busy periods. Set Auto Step In Users and parameters via the Configuration Console.

Auto Step In - Group Management

You can assign a priority to a User in a Group so that they will receive the Group calls above other Group Members.

Group User Priority

The default call distribution (Longest Idle) can be changed via the Configuration Console.

Group Call Distribution

The relative priority of calls for different Groups for the same Users can be changed through the Configuration Console.

Group Queue Priority

You can adjust the maximum group queue length and maximum group queue time by editing your group in the Configuration Console.

Group Queue Settings

Configuration Console - Groups

Adding calendars through the Configuration Console, bank holidays, repeat events and making modes.

Adding Calendars

You can delete a calendar you have made by mistake or if it is no longer required, via the Configuration Console

Deleting Calendars

You can delete single and recurring events in your Calendar through the Configuration Console.

Deleting Events from Calendars

 Configuration Console - Calendars

The Directory gives Supervisors access to add, amend and delete entries to the Central Directory (Practice phonebook)

Configuration Console - Directory Overview

Surgery Connect has a Central Directory where you can add your external contacts, so everyone can access an up to date contact list.

Adding Single Contacts - Directory

Adding Bulk Contacts - Directory

Edit/Delete Contacts

Configuration Console - Directory

If your desk phone is not available you may need to associate it to the PC.

Connect to a desk phone - Configuration

After the initial installation of Surgery Connects Integration software, during setup of each PC, you will be asked for an App Pin.

App Pin - Clinical Integration

You can create standard SMS templates in the Configuration Console, for everyone to use when sending messages from the practice.

SMS Templates

Configuration Console - Clinical Integration

A CLI is the number displayed to the recipient when making outbound calls, this can be allocated on a user basis.

CLI Settings

The Management Report is a useful overview of how Surgery Connect is working for you. Supervisors can add recipients to receive this.

Adding recipients to the monthly management report distribution list

Configuration Console - Global Settings

Supervisors can access and edit their extensions (desk phones) from within the Configuration Console.

Configuration Console - Extensions Overview

Users and Groups can be assigned to specific extensions. This helps them log in quickly or restricts that extension to named users only.

Managing Members

Internal ringtones can be changed. You can do this to help you identify different groups.