How do I add a new Group?
Groups can be created to allow multiple Users to answer calls. Groups can be used for internal contacts, or to answer the inbound calls into the practice.
This guide will show you how to add a new group through the Configuration Console. You can also add new Groups through the Service Delivery Console. See our Service Delivery Console - Groups guides.
Step by step guide
Accessing the Configuration Console
Log in to Surgery Connect - sso.x-onweb.com - with your NHS email address and Surgery Connect password
Select the Configuration Console
To the left hand side you will see the Configuration Console menu, select Groups from the menu
Once you have selected Groups from the menu your groups table will display on the right of the menu
You can search for your group and edit the groups from here. You can also add a new group
Adding a new group
Click on the + New group button
You can name your new group and save it to edit later, or you can continue to configure your group and save it when complete
Configuring Group Options
The following is a brief introduction to the Group options you can configure and links to full editing groups guides
Remember you can also manage your groups through the Service Delivery Console
General
Name your Group
Name a group administrator
Members
Options
Configure your group queue length by maximum calls waiting and/or maximum time waiting
Voicemail
Set when group voicemails will delete
Choose the maximum amount of messages the voicemail will hold
(Note: there are no system limitations so the defaults are never automatically delete and no voicemail limit)
Choose who receives the voicemail notifications
Choose who receives the missed calls notifications
See our Voicemail webinar for more detailed information on the voicemail feature and its set up.