Surgery Connect Help

Supervisors can access and edit their users' groups from within the Configuration Console.

Configuration Console - Groups Overview

You can add new groups for both internal and external calls, and manage the members of the Group through the Configuration Console.

Adding Groups - Configuration Console

Users can be added or removed from Groups through the Configuration Console.

Adding/Removing Group Members

You can make a User active or inactive in a group through the Configuration Console.

Active/Inactive Group Members

Auto Step In increases Users in Groups to assist during busy periods. Set Auto Step In Users and parameters via the Configuration Console.

Auto Step In - Group Management

You can assign a priority to a User in a Group so that they will receive the Group calls above other Group Members.

Group User Priority

The default call distribution (Longest Idle) can be changed via the Configuration Console.

Group Call Distribution

The relative priority of calls for different Groups for the same Users can be changed through the Configuration Console.

Group Queue Priority

You can adjust the maximum group queue length and maximum group queue time by editing your group in the Configuration Console.

Group Queue Settings

Configuration Console - Groups

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