Configuration Console - Groups
9 articles
- Configuration Console - Groups OverviewSupervisors can access and edit their users' groups from within the Configuration Console.
- Adding Groups - Configuration ConsoleYou can add new groups for both internal and external calls, and manage the members of the Group through the Configuration Console.
- Adding/Removing Group MembersUsers can be added or removed from Groups through the Configuration Console.
- Active/Inactive Group MembersYou can make a User active or inactive in a group through the Configuration Console.
- Auto Step In - Group ManagementAuto Step In increases Users in Groups to assist during busy periods. Set Auto Step In Users and parameters via the Configuration Console.
- Group User PriorityYou can assign a priority to a User in a Group so that they will receive the Group calls above other Group Members.
- Group Call DistributionThe default call distribution (Longest Idle) can be changed via the Configuration Console.
- Group Queue PriorityThe relative priority of calls for different Groups for the same Users can be changed through the Configuration Console.
- Group Queue SettingsYou can adjust the maximum group queue length and maximum group queue time by editing your group in the Configuration Console.