How do I prioritise a Group Member?
When a Group is created, everyone in the group will have the same priory as default (none). This means that the Group calls will be distributed by the Call Distribution settings (default = Longest Idle).
You can prioritise Users individually. You may want a particular Group member to be offered more of the calls first, for this you would use top-down or compound call distribution.
Step by step guide
Navigate to the Configuration Console |  |
Select the Groups from the menu on the left hand side | |
You can use the search box to find the Group you want to amend | |
Click the pen icon on the required Group to edit the settings |  |
Click on the Members Tab
You will see two lists
Members will show you who you have in the Group
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Choose the User you would like to change the Priority of and open the drop down
Choose the Priority (1 - 119)
Each User will need a different priority number, unless you are using compound call distribution
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Click Save |