How it works
In Surgery Connect, You can organise your Users into Groups aligned with the surgery teams they are in.
Telephone numbers and short dial numbers (internal group numbers) can be associated with groups. You can create new Groups for both internal and external calls, and manage the members of the Group. See our Service Delivery Console - Groups guides to learn how to add or edit Groups.
Supervisors can access and edit their Groups from within the Configuration Console.
All of the Groups will display alphabetically and you can use the search function to find a specific Group.
For access to the Group profile click on the pen edit icon.
Each tab gives Supervisors access to different areas of the Group profile, so they can edit and update them as necessary.
General
Edit Group name
Edit Administrator
Change Call Distribution
Change Queue Priority
Members
Edit Group Members
Make group Members active/inactive
Manage Auto Step In
Change a Group Members priority
Options
Change maximum queue length (max queue length is 250)
Change maximum queue time
Voicemail
Change group voicemail settings
Manage voicemail notification
Wrap-up Codes
For more in depth information see our further Configuration Console Group guides.