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Configuration Console - Groups Overview

Supervisors can access and edit their users' groups from within the Configuration Console.

Updated over 8 months ago

How it works

In Surgery Connect, You can organise your Users into Groups aligned with the surgery teams they are in.

Telephone numbers and short dial numbers (internal group numbers) can be associated with groups. You can create new Groups for both internal and external calls, and manage the members of the Group. See our Service Delivery Console - Groups guides to learn how to add or edit Groups.

Supervisors can access and edit their Groups from within the Configuration Console.

All of the Groups will display alphabetically and you can use the search function to find a specific Group.

For access to the Group profile click on the pen edit icon.

Each tab gives Supervisors access to different areas of the Group profile, so they can edit and update them as necessary.

General

  • Edit Group name

  • Edit Administrator

  • Change Call Distribution

  • Change Queue Priority

Members

  • Edit Group Members

  • Make group Members active/inactive

  • Manage Auto Step In

  • Change a Group Members priority

Options

  • Change maximum queue length (max queue length is 250)

  • Change maximum queue time

Voicemail

  • Change group voicemail settings

  • Manage voicemail notification

Wrap-up Codes

For more in depth information see our further Configuration Console Group guides.

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