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User Voicemail Configuration

Voicemail can be configured for each User. Defaults and notifications can be changed through the Configuration Console.

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How do I change Voicemail defaults?

Surgery Connect can be configured for a User to have their own voicemail through the Service Delivery Console. Please see our guides on Voicemail, or our Voicemail Webinar to help you set this up

This guide will show you how to activate voicemail for a User through the Configuration Console:

Contents


Step by step guide

Accessing Voicemail

Log in to Surgery Connect - sso.x-onweb.com - with your NHS email address and Surgery Connect password

Select the Configuration Console

Supervisors can use the Configuration Console to change the standard configuration of Groups, Extensions, Voicemail, edit Users, Calendars and the Directory and much more

To the left hand side you will see the menu, for User Voicemail, select Users, for Group voicemail select Groups


User Voicemail Configuration

Once you have selected Users from the Menu the User list will display

You can scroll through the Users page by page or search for a User with the Name search

Click the pen icon on the required User to view and edit the profile

This will open up all of the standard configurations you can change for that specific user

Navigate to the Voicemail tab

To activate Voicemail for that User you must change the Voicemail max messages from 0

Change the Voicemail options setting as required

Change the Voicemail Notifications - tick/untick box - these settings are how the User will be notified of any voicemail messages that they have received

Send email notification

Sends a voicemail notification email to the User

Attach voicemails to email

Attaches the voicemail recording to the email notification. (Occasionally the NHS firewall can block these attachments)

Send SMS to mobile

Sends an SMS notification to the User, if they have a mobile number connected to their User Profile

Once you are happy with your setting and that you have activated the voicemail for this user click Save

You will see the success notification at the top of the screen


Voicemail options settings explained

Voicemail delete after

Days 0 - 200

Weeks 0 - 200

Months 0 - 200

Voicemail max messages

0 - 100

Voicemail max duration

0 - 120 seconds

Send email notification

Sends a voicemail notification email to the User

Attach voicemails to email

Attaches the voicemail recording to the email notification. (Occasionally the NHS firewall can block these attachments)

Send SMS to mobile

Sends an SMS notification to the User, if they have a mobile number connected to their User Profile



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