How do I change Voicemail defaults?
Surgery Connect can be configured for a User to have their own voicemail through the Service Delivery Console. Please see our guides on Voicemail, or our Voicemail Webinar to help you set this up
This guide will show you how to activate voicemail for a User through the Configuration Console:
Contents
Step by step guide
Accessing Voicemail
Log in to Surgery Connect - sso.x-onweb.com - with your NHS email address and Surgery Connect password
Select the Configuration Console
Supervisors can use the Configuration Console to change the standard configuration of Groups, Extensions, Voicemail, edit Users, Calendars and the Directory and much more
Don't forget - if you are already logged into a Surgery Connect console, you can navigate to any other console quickly by using the Menu, next to your initials
Or; Click on the arrow in your toolbar to see the hidden icons
Right click on the Surgery Connect Logo and select Launch Consoles. This will open up the selected console in a new window for you
To the left hand side you will see the menu, for User Voicemail, select Users, for Group voicemail select Groups
User Voicemail Configuration
Once you have selected Users from the Menu the User list will display
You can scroll through the Users page by page or search for a User with the Name search
Click the pen icon on the required User to view and edit the profile
This will open up all of the standard configurations you can change for that specific user
Navigate to the Voicemail tab
To activate Voicemail for that User you must change the Voicemail max messages from 0
Change the Voicemail options setting as required
Change the Voicemail Notifications - tick/untick box - these settings are how the User will be notified of any voicemail messages that they have received
Send email notification
Sends a voicemail notification email to the User
Attach voicemails to email
Attaches the voicemail recording to the email notification. (Occasionally the NHS firewall can block these attachments)
Send SMS to mobile
Sends an SMS notification to the User, if they have a mobile number connected to their User Profile
Once you are happy with your setting and that you have activated the voicemail for this user click Save
You will see the success notification at the top of the screen
Voicemail options settings explained
Voicemail delete after Days 0 - 200 Weeks 0 - 200 Months 0 - 200
Voicemail max messages 0 - 100
Voicemail max duration 0 - 120 seconds | 
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Send email notification Sends a voicemail notification email to the User
Attach voicemails to email Attaches the voicemail recording to the email notification. (Occasionally the NHS firewall can block these attachments)
Send SMS to mobile Sends an SMS notification to the User, if they have a mobile number connected to their User Profile |
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