I can't select my desk phone as a call device!
When you log in with your clinical integration, you desk phone should log in at the same time. The desk phone attached to that PC may not have been associated. Or it may be associated with an old PC.
If a PC is replaced, you will need to remove the desk phone association before running the integration software set up on the new PC.
Step by step guide
Accessing Associations
Log in to Surgery Connect - sso.x-onweb.com - with your NHS email address and Surgery Connect password
Navigate to the Configuration Console
To the left of the Configuration Console you will see the menu. Select Integrations
To the right of the menu you will now see your Integrations. Select View Associations
Associating your desk phone
Linking the desk phone and the PC in its physical location allows the clinical system user to log in to the desk phone automatically
Select the Phones tab
A list of Phones and the User and PC they are associated to will appear
To remove any incorrect association click on the red bin icon
The desk phone will now appear in the Unassociated Phones list on the right hand side
At this point you can run the integration software setup on the PC again and the desk phone will be available to associate at that setup in the process