How do I add a personal number to change call devices?

You can add personal numbers to a User’s profile so that calls can be presented on that device automatically. This is most widely used by Clinicians who like to use their mobile phones to receive calls when they are out of the surgery.

The required numbers can be added for each User in the Configuration Console.

Step by step guide

Navigate to the Configuration Console
Select Users from the menu on the left hand side
You can use the search box to find the User you want to amend
Click the pen icon on the required User to view and edit the profile This will open up all of the standard configurations you can change for that specific user
Select the Numbers tab
Enter the personal number/s in the relevant field
Click Save
The number will now show on the User Console in their User Profile to use the device to make and receive calls through Surgery Connect Work numbers and Temp softphone will appear automatically when activated

For more information on the User Profile and changing your call device please see our guides on the User Console.