How do I change my call device?
Your User Short dial will stay the same, no matter where you are logged in to Surgery Connect, either any room within the surgery or if you are working remotely.
Your standard devices will be the desk phone (connected to whichever PC you are logged into) and your softphone.
Supervisors can add additional devices for you, for example a mobile or home number, if requested.
To add additional number to a User please see our guide on Adding a Personal Number.
User Short dial
This is your internal short dial number, which follows you around no matter where you are logged in or which device you have chosen to use.
Your short dial is visible to other users via the internal and external directory on the User Console.
A Direct Dial number can be created if required (via X-flow). Please see our X-flow guides.
Voicemail can be added if required. Please see our Voicemail Webinar.
Device Management
You can select the device you would like to receive and make calls on, including a mobile device, if this has been added to your User Profile.
Remember: Logging in with your smartcard within the surgery will automatically select the desk phone connected to your PC, and make you available for calls.
This can be changed at a Surgery level via the Configuration Console or at a personal level via the Application Settings. See our guides on Clinical Integration.
Step by step guide
Changing my call device
Click on your initials to access your User profile | |
When you have opened your User Profile, you will find your devices listed under the Number section
Remember: Logging in with your smartcard within the surgery will automatically select the desk phone connected to your PC
Your desk phone will show as a temporary number. This is not a phone number but how Surgery Connect recognises which PC you are connected to |  |
The device you are currently using will be highlighted with the arrow icon
To change the device select it with your mouse. Your selected device will now be live to make and receive calls |  |