User Console
Your directory, softphone, college status, live view of calls, stat boxes and quick calendar view
27 articles
User Console - Introduction
An introduction to all aspects of the User Console
- What is the User Console? An IntroductionThe User Console is an online tool allowing you to see a real-time view of the calls into your service and the status of your colleagues.
- Call List - IntroductionThe call list will show you your completed calls. Supervisors will see a live view of all calls for the Surgery.
- User List/Central Directory - IntroductionThis will show your User list (internal numbers) or your Central Directory (internal and external numbers).
- User Shortcuts - IntroductionUser Shortcuts give you quick access to the dial pad, SMS, Surgery Connect menu and User settings
- Screen Dialler to Softphone - IntroductionHow to change your screen dialler to your softphone (screen calling device) in the User Console.
- Calendar Mode - IntroductionThe Calendar Mode view can be added to your User Console. This gives you a quick view of the calendar(s) controlling your call flow
- Stat Boxes - IntroductionViewing live call statistics through the Phonebar and User Console
- Personalise your User Console - An IntroductionThe User Console has a standard view, which can be personalised so you can get the most out of the information available to you.
- Accessing your settingsThe User Console has a standard view, which can be personalised so you can get the most out it, via your settings.
- Changing the User Console AppearanceYou can set your screen size, change your layout style, theme and icons, and many more settings.
- Screen Dialler/Softphone SettingsYour on screen dialler can also be your softphone, you can change where it displays on your User Console
- Calendar View SettingsThe Calendar Mode Icon can be added to your User Console. This gives you a quick view of the calendar/s controlling your call flow
- Viewing the Stat BoxesStat boxes give you a live call view in a similar way to a wall board. They can display at the bottom of your User Console
- Other SettingsHere you can set your session idle timeout, and several display views, to suit the information you want to have at your fingertips.
- What is the User Profile? An IntroductionThe User Profile is where you can change your call device, change your User Status and manage your groups
- Numbers and Device ManagementYou can change which device you are using to make and receive surgery calls through the User Profile
- User Group Management via User ProfileYou can manually manage which groups you are receiving calls from in your User Profile
- User Status in the User ConsoleThe User Status is visible via the internal directory in the User Console, so that everyone can see who is available to take calls
- User Call StateThe User Call State is visible via the internal directory in the User Console, so that everyone can see who is available to take calls
- Softphone Auto LogoutUsers will be automatically logged out when their softphone cannot be targeted
- Call recordings - IntroductionAll calls are recorded and are kept for three years. These recordings can be accessed through the Call List in the User Console
- Find call recordings in the live call listWhen a call is complete, it will show in the Surgery Connect call list in white and show the Play Recording Icon
- Find call recordings in the archived calls listAll call recordings are stored for up to three years. You can search for these recordings (over 24 hours old), in the Archived Calls view.