How do I change my User Status?
Your User Status is visible via the internal directory. Each status has a different colour, so that anyone logged in (and Surgery Connect itself), can see if you are available to take calls
Depending on your settings when you login to Surgery Connect, you will automatically be made available for calls or logged out
You can also change your status to Do Not Disturb, Direct Call Only and Outbound Calls, through your User Profile
User Status | Display |
Green - Available |  |
Red - Do Not Disturb |  |
Orange - Direct Calls Only / Tasks |  |
Purple - Outbound Calls Only |  |
Light Grey - Logged Out (Not Available) |  |
You can change your status to Do Not Disturb through your desk phone, or change to any status through your User Profile.
Step by step guide
Click on the User Attributes icon to open the Attributes Window
The User Status tab allows you to make changes to your status
Your current status will have a blue tick displayed next to it. To change your status, click the box - the tick will then be displayed next to it, and the User Icon at the top will change colour to reflect this change
Custom User States can be added via the Service Delivery Console Advanced Tab. For more information, see our Help Guide here
User Status is also displayed via the Wallboard display. For more information on the Wallboard, see our Help Guide here