Skip to main content
User Status in the User Console

The User Status is visible via the internal directory in the User Console, so that everyone can see who is available to take calls.

Updated over a month ago

How do I change my User Status?

Your User Status is visible via the internal directory. Each status has a different colour, so that anyone logged in (and Surgery Connect itself), can see if you are available to take calls.

Depending on your settings when you login to Surgery Connect, you will automatically be made available for calls or logged out.

You can also change your status to Do Not Disturb, Direct Call Only and Outbound Calls, through your User Profile.

User Status

Display

Green - Available

Red - Do Not Disturb

Orange - Direct Calls Only / Tasks

Purple - Outbound Calls Only

Light Grey - Logged Out (Not Available)

You can change your status to Do Not Disturb through your desk phone, or change to any status through your User Profile.


Step by step guide

Click on your initials to access your User profile

When you have opened your User Profile, you will find your status under the User status section

Your current status will be highlighted with the arrow icon

To change your status select it with your mouse

User Status is also displayed via the Wallboard display. For more information on the Wallboard, see our Help Guide here

Did this answer your question?