Surgery Connect Help

<b>How do I change the appearance of my User Console?</b>

There are several standard settings that are customisable for each user, so that you can get the most out of the User Console, and display all of the information that you find useful to you.

In this guide we will describe all of appearance settings and how they effect the User Console view.

<a href="#h_c93412f71d">Calls per page</a>

<a href="#h_9b329c8c91">Grouped Agent List</a>

<a href="#h_cec70456dd">Colour Active Calls</a> - Supervisor View

- <a href="#h_209e6fe419">Layout</a>
- <a href="#h_943b3281c0">Layout Style</a>
- <a href="#h_939b015394">Theme</a>
- <a href="#h_c93412f71d">Calls per page</a>
- <a href="#h_dabcda0c2d">Icon Pack</a>
- <a href="#h_9b329c8c91">Grouped Agent List</a>
- <a href="#h_cec70456dd">Colour Active Calls</a> - Supervisor View

___________________________________________________________

There are three icon packs to choose from, these are used in the Compact call view.

Supervisors can colour active calls, so you can get an instant view of how your system is coping with the call live. 

You can set your screen size, change your layout style, theme and icons, and many more settings.

Changing the User Console Appearance

Latest News

Academy

Find answers and get help from Intercom Support and Community Experts

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

English

linear-gradient(to bottom right, #012a5c,#065BA3)

Full Screen: Call List only
2/3rd Call List, 1/3rd User List (Directory) - Recommended
Half and half: Screen split between Call list and User list
Full Screen: User List (Directory)
To change the layout style, click on the screen view

Specific (Default)	Ongoing call icons Call Outbound Call Inbound Ongoing Silent Monitor call
	Call complete icons Call Answered Call Missed Call Abandoned Voicemail Play Recording No Answer
Symbolic	Ongoing call icons Call Outbound Call Inbound Ongoing Silent Monitor call
	Call complete icons Call Answered Call Missed Call Abandoned Voicemail Play Recording No Answer
Chromatic	Ongoing call icons Call Outbound Call Inbound Ongoing Silent Monitor call
	Call complete icons Call Answered Call Missed/No Answer Call Abandoned Voicemail Play Recording No Answer
To select your icon pack, click on the dropdown and select your setting

How do I change the appearance of my User Console?

Step by step guide

Layout

Layout Style

Theme

Calls per page

Icon Pack

Grouped Agent List

Colour active calls

Fill Screen: The User Console will fill your screen no matter what screen size you are using. (Useful if you regularly swap screen sizes, for example from a laptop to a desktop or use a widescreen)
Fixed Width: The User Console will display at 4:3 size no matter what size screen you have
To change between the two, click on the dropdown and select your setting

Compact: All call details in one line
Story: call details in descriptive format
To change between the two, click on the dropdown and select your setting

Default calls per page is 15 If you prefer scrolling down, rather than using the page tab, you can increase this number
To change the default number, click on the dropdown and select your setting (5 - 100)

Your internal directory can be viewed alphabetically by user name
or, you can view it in groups
Toggle the button on/or off to change your internal directory view

Blue - Outgoing Calls Red - Queueing Calls Green - Incoming Calls Once the call is complete the call line will be white
Toggle button on/off to view calls incoming/outgoing and waiting calls as colours