Can other Users see if I'm on a call?
Your User Call State is visible via the internal Directory. Each State has a different colour, so that anyone logged in (and Surgery Connect itself), can see if you are available to take calls
To work out if a User is available for a call, check the colour of their initials in the directory of the User Console
User Call States
Inbound Call - Ringing |  |
Inbound Call - Talking |  |
Outbound Call - Ringing |  |
Outbound Call - Talking |  |
Wrap-up
Wrap-up is the pause between a call finishing and the user becoming available for the next call
This is set to 5 seconds
To change the Wrap-up delay, please see our User Wrap-up guide |  |
Suspect / Busy
Deskphone Suspect Suspect is an error code that tells us that the SIPUA (the number attached to the handset) is having issues communicating with the network
So even though the handset may be registered correctly, it is not communicating properly with the router on site
Softphone Suspect When using the softphone a user’s initials might appear in red - suspect
What this means is the user has logged into the softphone but closed the browser
In this state they will miss calls, they will still be targeted with calls but will not hear or see those calls coming in |  |