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The User Console is an online tool allowing you to see a real-time view of the calls into your service and the status of your colleagues.

What is the User Console? An Introduction

The call list will show you your completed calls. Supervisors will see a live view of all calls for the Surgery.

Call List - Introduction

This will show your User list (internal numbers) or your Central Directory (internal and external numbers).

User List/Central Directory - Introduction

User Shortcuts give you quick access to the dial pad, SMS, Surgery Connect menu and User settings

User Shortcuts - Introduction

How to change your screen dialler to your softphone (screen calling device) in the User Console.

Screen Dialler to Softphone - Introduction

The Calendar Mode view can be added to your User Console. This gives you a quick view of the calendar(s) controlling your call flow

Calendar Mode - Introduction

Viewing live call statistics through the Phonebar and User Console

Stat Boxes - Introduction

An introduction to all aspects of the User Console

User Console - Introduction

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