User Console - Introduction
An introduction to all aspects of the User Console
7 articles
- What is the User Console? An IntroductionThe User Console is an online tool allowing you to see a real-time view of the calls into your service and the status of your colleagues.
- Call List - IntroductionThe call list will show you your completed calls. Supervisors will see a live view of all calls for the Surgery.
- User List/Central Directory - IntroductionThis will show your User list (internal numbers) or your Central Directory (internal and external numbers).
- User Shortcuts - IntroductionUser Shortcuts give you quick access to the dial pad, SMS, Surgery Connect menu and User settings
- Screen Dialler to Softphone - IntroductionHow to change your screen dialler to your softphone (screen calling device) in the User Console.
- Calendar Mode - IntroductionThe Calendar Mode view can be added to your User Console. This gives you a quick view of the calendar(s) controlling your call flow
- Stat Boxes - IntroductionViewing live call statistics through the Phonebar and User Console