What are Stat Boxes?

The Stat Box view can be turned on or off in your User Console. You can view every statistic available or just the ones you are most interested in, or none at all!

Available Users Number of users currently logged in and available to take calls
Ringing Now Number of calls calling Users now
Queued Now Number of calls currently queuing
Current Longest Q Longest time of current queuing call at the front of the queue
Inbound Today Total number of inbound calls today
Answered Today Total number of calls answered today
Missed Today Total number of calls missed today Missed calls are when the caller has 'given up' queueing and put the phone down, after selecting a menu option
Abandoned Today Total number of abandoned calls today Abandoned calls are when the caller has put the phone down without selecting any option from the menu
Outbound Today Total number of outbound calls made today
Average Talk Time Average time spent on calls
Q under 1 min Number of callers currently queuing under 1 min
Q 1 min - 5 min Number of callers currently queuing between 1-5 mins
Q 5 - 10 min Number of callers currently queuing between 5-10 mins
Q over 10 min Number of callers currently queuing for over 10 mins
Avg Q last hour Average queue length in the last hour
Q Callback Now Number of Patient Callbacks queuing
Longest Q Callback Patient Callback longest time in the call queue

Stat boxes are either a live figure (i.e. Ringing Now/Current Longest Q), an average (e.g. Avq Q last hour/Average Talk Time) or a daily count, which resets at midnight (e.g. Answered Today/Missed Today). They reflect the calls for the whole surgery, not the individual queues.

Note: On a multi site system, all sites will be shown as one.