Skip to main content
Call List - Introduction

The call list will show you your completed calls. Supervisors will see a live view of all calls for the Surgery.

Updated this week

What is the Call List?

The call list gives supervisors (and clinicians) a live view of the calls coming in, calls going out and calls queuing, as well as the call history for the surgery

Users will only see calls directed to them, either through their groups or direct calls, when the call has been completed

The call list includes information on each call

  • Call Icons - Incoming/Outgoing, Answered/Missed etc. (Play call recording)

  • Date/time stamp

  • Caller (If identified in your Central Directory)

  • Dialled number

  • Queue chosen from the menu

  • Answered by

  • Call/hold duration bar


Live/Archive View

To the top right of your call list you will see your live view or view archived calls buttons. (Highlighted in blue when active)

Supervisors: When you are in your live view the calls will show as different colours

Green: Inbound Calls

Blue: Outbound Calls

Red: Calls Queuing

White: Completed Calls

Users: Your live view will only show your completed calls

White: Completed Calls

Your archive view will allow you to see up to three years of completed calls

You can change aspects of your call list view in you settings. See our introduction guide on Personalising your User Console

Call Icons

To the left hand side of your call list you will see the call icons

These icons show you if the call was inbound or outbound, answered or not, a video call, fax, or voicemail, missed or abandoned

There are several icon settings which can be changed. For a full description of the icons and how to choose the different icon sets, see our guide on changing the appearance of your User Console


Page Turner

To the bottom of your user list you have the page turner

You can change the number of calls displayed on each page


Search/Filter

To the top left of your call list you have your search and filter buttons

You can search your live calls (00:00 - 23:59) or your archived calls (up to 3 years), using dates, names or numbers, and filters

To see a full description of how to search or filter your live and archived calls, and what you can do with that data please see our webinar - Call Data from the User Console


Call Recordings

You can also access call recordings directly from the Call List

  • Your live view (lightning bolt) will display the last 24 hours of calls. (00:00 - 23:59)

  • You can find up to 3 years of call recording in your archived view

Remember: A Supervisor can listen to, export and delete call recordings for all users. A user can only listen to or export their own call recordings

For full details on how to find call recording please see our guides


Voicemails

Personal and Group Voicemails can be accessed and managed via the Voicemail Tab in the User Console, located next to the call list buttons

Clicking this button opens a dedicated Voicemail view

From here, Voicemails can be listened to, and Saved and Deleted either individually or in bulk

For more information, see our Accessing your Voicemails Help Guide here

Did this answer your question?