The call list gives supervisors (and clinicians) a live view of the calls coming in, calls going out and calls queuing, as well as the call history for the surgery.

Users will only see calls directed to them, either through their groups or direct calls, when the call has been completed.

The call list includes information on each call.

To the top right of your call list you will see your live view or view archived calls buttons. (Highlighted in blue when active).

Your archive view will allow you to see up to three years of completed calls.

You can change aspects of your call list view in you settings. See our introduction guide on Personalising your User Console.

Call Icons

To the left hand side of your call list you will see the call icons.

These icons show you if the call was inbound or outbound, answered or not, a video call, fax, or voicemail, missed or abandoned.

There are several icon settings which can be changed. For a full description of the icons and how to choose the different icon sets, see our guide on changing the appearance of your User Console.

To the bottom of your user list you have the page turner.

You can change the number of calls displayed on each page.

To the top left of your call list you have your search and filter buttons.

You can search your live calls (00:00 - 23:59) or your archived calls (up to 3 years), using dates, names or numbers, and filters.

To see a full description of how to search or filter your live and archived calls, and what you can do with that data please see our webinar - Call Data from the User Console.

You can also access call recordings directly from the Call List.

Remember: A Supervisor can listen to, export and delete call recordings for all users. A user can only listen to or export their own call recordings.

For full details on how to find call recording please see our guides.