How do I listen to my Voicemail Messages?
If using voicemail there are a number of different ways of retrieving messages.
This guide will take you through the different ways you can access your User or Group voicemail messages
Email Notification
Voicemail can be configured to send a notification to a User or Group via email - see our Configuring Voicemail guide
You will receive an email notification that a voicemail has been left for either your Direct Dial or Group voicemail - Open the email
User Voicemail Notification
Group Voicemail Notification
At the bottom of the email you will see the voicemail attached as an audio file
You can download it or click on it to listen to the message
Any phone
If your firewall blocks the attached audio message file sent in your notification email, you can listen to the message from any phone by calling the number in the email
You will need to enter the Service ID and User ID when requested
You will also be asked to enter your Pin - if you do not know what this is, see our User Voicemail PIN guide
Via the Phonebar
Voicemails can be accessed via the Phonebar in the Communications Window Voicemail tab. This area is split into two tabs; User and Group voicemails. New voicemails are indicated by an orange notification dot
The Search box allows you to search for Voicemails by Name, Number and group Voicemail box (if on Group view)
Selecting a message highlights it in blue, and displays the following information on the right hand display:
Name/Number of the individual leaving the voicemail
The Date and Time that the voicemail was left
Duration of the Voicemail
The Group Voicemail box that the message has been left in (only applies to Group voicemails)
A media player is also displayed which allows you to pause and resume the message and adjust the volume levels
The option to Delete and Save individual voicemails is also displayed on the right. Saved Voicemails are indicated by the Saved icon to the right of the message
For more information, see our Communications Window guide here
Desk Phone
Voicemail can be configured to send a notification to a User or Group via email. If your firewall blocks the attached audio message file, you can also listen to the message via your desk phone
Click on the message button on your desk phone
You will also be asked to enter your Pin - if you do not know what this is, see our User Voicemail PIN guide
SSO - Voicemail
Log in to Surgery Connect - sso.x-onweb.com - with your NHS email address and Surgery Connect password
Navigate to the Voicemail Console
Don't forget - if you are already logged into a Surgery Connect console, you can navigate to any other console quickly by using the Menu, next to your initials
Or; Click on the arrow in your toolbar to see the hidden icons
Right click on the Surgery Connect Logo and select Launch Consoles. This will open up the selected console in a new window for you
The Voicemail table will open
The Mailbox will show your User voicemail messages and any messages for Groups you are in
The Date and Time the voicemail was received will be displayed, and whether the message is new or has been saved
If a message has already been listed to, this is indicated by a green tick
Via the Actions buttons, you can choose to Play, Download, Save and Delete messages
User Console
Log in to Surgery Connect - sso.x-onweb.com - with your NHS email address and Surgery Connect password
Navigate to the User Console
Don't forget - if you are already logged into a Surgery Connect console, you can navigate to any other console quickly by using the Menu, next to your initials
Or; Click on the arrow in your toolbar to see the hidden icons
Right click on the Surgery Connect Logo and select Launch Consoles. This will open up the selected console in a new window for you
Once the User Console is open you can identify the voicemail messages via the voicemail icons
Voicemail Message new
Voicemail Message opened/listened to
Click on the Play icon next to the message icon to listen to the voicemail message
