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Voicemail Feature
Accessing your Voicemails
Accessing your Voicemails

Voicemail is an option that can be added for individual users and also for groups of users. You can listen to your messages in several ways.

Updated over a week ago

How do I listen to my Voicemail Messages?

If using voicemail there are a number of different ways of retrieving messages.

This guide will take you through the different ways you can access your User or Group voicemail messages

Step by step guide

Email Notification

Voicemail can be configured to send a notification to a User or Group via email - see our Configuring Voicemail guide

  1. You will receive and email notification that a voicemail has been left for either your Direct Dial or Group voicemail - Open the email

  2. At the bottom of the email you will see the voicemail attached as an audio file

  3. You can download it or click on it to listen to the message

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Any phone

If your firewall blocks the attached audio message file sent in your notification email, you can listen to the message from any phone by calling the number in the email

  1. Call the number in the notification email

    You will need to enter the Service ID and User ID when requested

  2. You will also be asked to enter your Pin - if you do not know what this is, see our User Voicemail PIN guide

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Desk Phone

Voicemail can be configured to send a notification to a User or Group via email, if your firewall blocks the attached audio message file you can listen to the message via your desk phone

  1. Click on the message button on your desk phone

  2. You will also be asked to enter your Pin - if you do not know what this is, see our User Voicemail PIN guide

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SSO - Voicemail

  1. Log in to Surgery Connect - sso.x-onweb.com - with your NHS email address and Surgery Connect password

  2. Navigate to the Voicemail Console

  3. Don't forget - if you are already logged into a Surgery Connect console, you can navigate to any other console quickly by using the Menu, next to your initials

  4. Or; Click on the arrow in your toolbar to see the hidden icons

    Right click on the Surgery Connect Logo and select Launch Consoles. This will open up the selected console in a new window for you

  5. The Voicemail table will open

  6. The Mailbox will show your User voicemail messages and any messages for Groups you are in

  7. Date will show the date the message was received, if it is new or if it has been saved

    Or, if it has been listened to

  8. You can listen to the voicemail via the Actions

    Play - Download - Save - Delete

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User Console

  1. Log in to Surgery Connect - sso.x-onweb.com - with your NHS email address and Surgery Connect password

  2. Navigate to the User Console

  3. Don't forget - if you are already logged into a Surgery Connect console, you can navigate to any other console quickly by using the Menu, next to your initials

  4. Or; Click on the arrow in your toolbar to see the hidden icons

    Right click on the Surgery Connect Logo and select Launch Consoles. This will open up the selected console in a new window for you

  5. Once the User Console is open you can identify the voicemail messages via the voicemail icons

    Voicemail Message new

    Voicemail Message opened/listened to

  6. Click on the Play icon next to the message icon to listen to the voicemail message

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