How do I find the Voicemail PIN?
If you set up Voicemail for a User or a Group, any message left can be listened to via the Phonebar, User Console and any Deskphone. If you are accessing the messages on the desk phone, or you want to change the standard outgoing message, you will need the PIN
Accessing Users via Configuration Console
Identifying the User's Voicemail Pin (Authentication Pin)
Step by step guide
Accessing Users
Log in to Surgery Connect - sso.x-onweb.com - with your NHS email address and Surgery Connect password
Select the Configuration Console
Select Users from the menu on the left hand side
Once you have navigated to the Users area the User table will display
Finding your User
Use the Name Search box to search for the User
Identifying the User's Voicemail Pin
To find the Users Voicemail Pin (Authentication Pin) you will need to Edit the user
Click the pen icon on the required User to view and edit the profile
The Editing Users window will open on the General tab
The Users Voicemail Pin is the Authentication PIN
Note: You can also use this pin to customise your voicemail greeting. For more information, see our Help Guide here