Your directory is available to you through the User Console. Here you will have all of your internal numbers, colour coded to show you user status (Available) and if that User is on a call

You can change your Internal Directory view, to show in groups as well as alphabetically

Using the click to call technology you can call directly from the screen. Please see our Click to Call guide

Note: Supervisors will also be able to access User Profiles through the directory, where they can change device, manage groups and User status, if they need to

To change from your User List to your Directory use the icons to the top right hand side. (Blue highlight = Active)

The User list will show you all users in the surgery, their short dial number, their status and their call state by showing different colours

You will see the User short dial number (displayed before their name), and if the User is in a Group you may also see the Group short dial number (displayed by the group name)

Individual User Status will be indicated by the below colours, making it easy to identify whether a User is able to take calls or not

Call state displays whether a User is on an active call, using the below identifying colours

Note: Wrap-up is the pause between a call finishing and the user becoming available for the next call. This is set to 5 seconds. To change the Wrap-up delay, please see our User Wrap-up guide

Function Buttons

To the top left of your directory are the function buttons where you can sort by name, search, filter and filter on user/call state

You can sort your Directory alphabetically. If you are in the Group view, it will sort the Groups alphabetically. If you are in User view, it will sort all Users alphabetically

Remember: Clear your search or filters once you have found the user you were looking for, so you can see your whole User list again

The Central Directory holds all of your internal (User/Group short dial) and external numbers. Anyone can update this list, and it can be bulk uploaded if necessary

The Central Directory is available to everyone in the practice and logged into the Surgery Connect System - there is no personal call list

Note: When you are viewing your central directory you can only sort alphabetically or search by name