Click on the magnifying glass icon to open the search calls function. You can search the call list by name or number. This can be an external number, internal short dial number or a name stored in your directory

Type in the name or number you are looking for in the search box

All calls inbound or outbound in the last 24 hours (00:00 - 23:59) will show in the Call list for that name or number, then you can identify the call recording/s that you would like to listen to

Don’t Forget: Clear your search after you have found your call recording to return your Call List to the Active View

Click on the filter icon to open the search calls function. You can filter the call list by one or more filters

Choose your filters

Filter current (ongoing calls) - Filter ended calls

Filter inbound calls - Filter outbound calls

Filter internal calls - Filter external calls

Filter answered calls

Filter missed/unanswered calls

Filter abandoned calls

Filter voicemail calls

All calls in your chosen filters in the last 24 (00:00 - 23:59) hours will show in the Call list. Then you can identify the call recording/s that you would like to listen to

Don’t Forget: Clear your search after you have found your call recording to return your Call List to the Active View

Click on the Play Recording Icon

Supervisors can replay the recording, download the recording onto your computer or delete the recording, all from the recording toolbar

Users can replay the recording and download the recording onto your computer

If you choose to delete the call recording you will be asked to provide a reason for the deletion. This reason is stored by Surgery Connect and you can ask our Support Team for a deletion log

Note: Only Supervisors can delete call recordings