How do I find and listen to archived call recordings?
If you are searching for a completed call in the last 3 years, you can use the search and filter functions in the Archived Call List.
When you open the Archive Call list it will automatically set the calendar for the last month of calls.
Step by step guides
Search by name or number
Set your date period. Click in the date range box
This will open the calendar pop up, where you can choose from standard date ranges or a custom date range | |
Click on the magnifying glass icon to open the search calls function
You can search the call list by name or number. This can be an external number (i.e. patient number), internal short dial number or a name stored in your directory or a User name or number | |
Type in the name or number you are looking for in the search box | |
All calls inbound or outbound during your set time period will show in the Call list for that name or number, then you can identify the call recording or recordings that you would like to listen to | |
Don’t Forget: Clear your search after you have found your call recording to return your Call List to the Active View |  |
Search by filter
Set your date period. Click in the date range box
This will open the calendar pop up, where you can choose from standard date ranges or a custom date range | |
Click on the filter icon to open the search calls function. You can filter the call list by one or more filters | |
Choose your filters Filter current (ongoing calls) - Filter ended calls
Filter inbound calls - Filter outbound calls
Filter internal calls - Filter external calls
Filter answered calls Filter missed/unanswered calls Filter abandoned calls Filter voicemail calls |
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All calls in your chosen filters and set time period will show in the call list
Then you can identify the call recording or recording that you would like to listen to | |
Don’t Forget: Clear your search after you have found your call recording to return your Call List to the Active View |
Play call recording
Click on the Play Recording Icon | |
You can replay the recording, download the recording onto your computer or delete the recording, all from the recording toolbar | |
If you choose to delete the call recording you will be asked to provide a reason for the deletion. This reason is stored by Surgery Connect and you can ask our Support Team for a deletion log
Note: Only Supervisors can delete call recordings |