If you are searching for a completed call in the last 3 years, you can use the search and filter functions in the Archived Call List

When you open the Archive Call list it will automatically set the calendar for the last month of calls

Click in the date range box to set your date period. This will open the calendar pop up, where you can either choose from a set period or create a custom date range

To open the search calls function, select the magnifying glass icon

From here, search the call list by name or number. This can be an internal short dial or external number, or a name stored either in your internal colleagues list or external directory

All Calls (both inbound and outbound) during the set time period will show in the call list for that name or number. From here, you can identify the call recordings you wish to listen to

Don’t Forget: Clear your search after you have found your call recording to return your Call List to the Archived Calls View

Click in the date range box to set your date period. This will open the calendar pop up, where you can either choose from a set period or create a custom date range

Click on the Filter icon to view the available filters

From here, you can select the Filters to specify which calls are displayed in the call list

To do this, simply click on the Filter(s) you wish to apply. Once selected, the Filter is highlighted in blue. Clicking on this again removes the Filter and turns the icon back to grey, and hides any affected calls from the call list

Available Filters:

By selecting Inbound or Outbound calls, you can filter to show calls that are made from either inside or outside of your site. Please note, only one of these filters can be selected at any time

You can also filter to Internal calls (calls made between internal Users), External Calls (calls involving a number outside of your Service) and Withheld numbers. Please note, only one of these filters can be selected at any time

Filters for Answered calls, calls that were missed or had no answer, abandoned calls and voicemail calls can also be applied. You can select multiple of these filters at the same time

All calls in your set time period and chosen filters will then be displayed in the call list

Don't forget: Clear your search after you have found your call recording to return your call list to the Archived Calls View

To access the call recording, select the Play Recording icon to open the Call Recording view

From here, you can play and pause and adjust the volume of the conversation recording. You can also Delete the recording or Download it to your computer

If you choose to delete the call recording, you will be asked to provide a reason for the deletion. Enter your reason and click Confirm to complete the deletion of the recording. This reason is stored by Surgery Connect

Please note: only Supervisors can delete call recordings