Navigate to you User Console Settings via the menu

Select the Other tab

Session idle timeout is how long your User Console will remain active before it times out from a lack of use

It is best practice to set this to remain active during your working day/shift. E.g. 7 - 10 hours

Click in the dropdown to select your chosen time out period

Note: If you are logged in to your softphone and your session times out, you will look available to your colleagues but the softphone calls will not connect

Showing logged out agents will let you view logged out users in your directory

Their name will display in dark grey when they are logged out

Toggle the button on/off to change your view

Show caller name (if known)

Surgery Connect will search your central directory to identify the caller off their saved number. If it can not find a saved contact it will display the number only

Toggle the button on/off to change your view

Show dialled name (if known)

Surgery Connect will recognise who has been called by direct dial or show the main number/group names

Toggle the button on/off to change your view

Your phone dialler quick function can be placed at the top of your User Console

Toggle the button on/off to change your view

The call debug can be used when you contact support to give them a specific call reference, if you have experienced a technical problem during the call

When you toggle this off it will add the debug icons

The information icon will give you the call id

The ? icon will submit a support ticket for that call

For full information on how to create a Support Ticket please see our guides on the Support Portal

Toggle the button on/off to change your view