Log in to Surgery Connect - sso.x-onweb.com - with your NHS email address and Surgery Connect password

Select the Service Delivery Console

Click on the Numbers tab

When you access the list of Numbers you will see this table

For a brief introduction, see our Numbers Overview guide

Click on the Unassigned Number filter

Your unassigned number will now display in the table - you can edit them through Options

To assign a spare number click the edit icon

An Add a new Call Flow window will open

The number will be automatically populated

Name the telephone number descriptively, so it is easy to identify in your Numbers List and in your Call Flows

Choose the DDI Call Flow from the drop down list of templates

Once chosen your template will display

Select which calendar you want the number and the call flow to use from the drop down

Select which User you want the number to go to from the drop down

Save Call Flow, this will now associate the number to a call flow, which you can edit via X-flow

If your call flow was saved successfully you will see this notification in the top right hand corner of your screen

If there was a problem with your call flow you will be notified and it will not save

Click on the Edit button in the Options column

This will open up the call flow assigned to that number, in X-flow

You will see that the standard DDI Call Flow has been created for you, this includes;

Drag and drop the User Voicemail icon onto the workspace

Select the user you are building the DDI Call flow for

Remove the Hang Up (delete)

Connect Busy and No Answer to the Voicemail Block

Auto Arrange the Call Flow

Delete the current hang up

Drag and drop the User Icon onto the workspace

Connect the User Block to Busy and No Answer

Drag and drop the Hang up icon on to the workspace

Auto Arrange the call flow

Change the whisper to the divert User

Double click on the New Whisper block to open the Whisper properties

Rename the Whisper - remember the Whisper is what the User will hear when they answer the call, so a good descriptive name is the key here

Delete the current hang up

Drag and drop the Group Icon onto the workspace

Connect the Group Block to Busy and No Answer

Drag and drop the Hang up icon on to the the workspace

Auto Arrange the call flow

Change the whisper to the diverted call group

Double click on the New Whisper block to open the Whisper properties

Rename the Whisper - remember the Whisper is what the User will hear when they answer the call, so a good descriptive name is the key here

Change the prompt for the failure/timeout of the diverted call group

Click on the audio tab in the prompt properties to input your prompt message

Make any required changes to your call flow, saving each edited block as you go.

When you have made any change to your call flow you will see the undeployed version warning will display, and the Deploy button will now be green

Test your call flow!

You can test how you call flow works and sounds, and check any changes you have made by using the test number

See our guides on Testing my call flow

When you are happy with your call flow click on the green Deploy button

You will see the Deploy Call Flow pop up

Here you can type a description which can help you identify this call flow and any changes you have made

This is useful if you need to go back to an earlier version of your call flow, for example if you have added in a prompt, which will only be used for a specific time period i.e. a Flu Clinic message

If you are not ready to deploy the call flow at this point, use the Close button, to return and make further changes

Deploy your call flow. Click on the blue Deploy button

You will be notified when the call flow has been successfully deployed

The Deploy button at the top right hand side of your workspace will now be grey and the undeployed version warning will have gone